As part of the GMS family of companies since 2024, Yvon’s team of respected professionals share GMS’s core value of providing outstanding customer service and have grown their business from just one pick-up truck to a successful, large-scale operation. With seven locations, Yvon provides high-quality building supplies including drywall, insulation, steel, ceilings and other complementary products and related services throughout Greater Toronto and Ontario.
For more information about our family of companies, please visit Yvon Building Supply or www.gms.com
Position Summary:
We are currently looking for a highly motivated and customer-focused individual for the position of Order Desk Associate. Reporting to the Branch Manager, the Order Desk Associate assists in the day-to-day operations by taking customer phone calls, faxes, emails and processing them into orders.
Key Responsibilities:
- Answers customer calls.
- Inputs orders into database.
- Generates quotations.
- Informing customers of receipt, prices, shipping dates, and delays.
- Checking inventory records to determine availability of requested merchandise.
- Adjust inventory records to reflect product movement.
- Provides excellent customer service by resolving customer inquiries or complaints.
- Reports material shortages and material requirements.
- Performs other duties as required.
- High School Diploma or equivalent.
- Greater than one year but up to three years' experience in a similar role.
- Adaptable to set and prioritize work with varying exceptions.
- Ability to make critical decisions while following company procedures.
- Ability to work with a wide variety of people with different personalities and backgrounds.
- Ability to multitask and work independently with little supervision.
- Ability to effectively build relationships with both internal and external customers.
- Detailed oriented with problem-solving skills.
- Strong “customer service” mindset.
- Ability to use computer equipment including Microsoft office.
- Dust
- Noise
- Controlled climate while working indoors.
- Health benefits including drugs, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more.
We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.
We are an equal opportunity employer.
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