Operations Officer II

TD Bank - Mississauga, ON

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Department Overview

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

Job Description

CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area

SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct ? Identify, suggest and actively participate in process improvements ? Understand and apply bank/service centre operating policies and procedures ? Demonstrate flexibility by adapting to change within business area and unit ? Adopt new process and technology improvements ? Ensure necessary due diligence is taken to support the accuracy of all transactions

Job Requirements

EMPLOYEE TEAM: ? Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations ? Support a diverse and inclusive workplace ? Contribute to a positive and respectful work environment ? Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning ? Meet changing business needs with flexibility ? Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible ? Actively participate in any cross-skilling/ training opportunities

BREADTH & DEPTHWorks within well defined guidelines, accountable for completing routine transactions or lowmoderate risk, repetitive processes within standardized framework and generally with limited financial impact ? Completes single-step transactions using a limited number of systems and/or applications ? Executes through a prescribed, established or documented set of parameters / procedures ? Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion ? Minimal decision making authority ? Limited or first level (initial) interaction with internal partners ? Requires entry or working level knowledge of processes / procedures

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

Retail / Commercial Operations

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Hours

37.5

Business Line

TD Commercial Banking

Time Type

Full Time

Employment Type

Regular

Country

Canada

**Province/State (Primary)

Ontario

City (Primary)

Mississauga

Work Location

4720 Tahoe Boulevard

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