Academic Operations Manager

VICI Learning is a nimble educational organization working to strengthen the education industry by building a collaborative community that supports students with after-school resources.

We believe every student deserves equitable access to education that empowers them to become motivated, confident, and independent learners ready to conquer their journey! We are passionate about fostering a supportive and inclusive environment that helps students conquer their academic journey.

Are you passionate abocaut education? Do you enjoy helping students and others succeed? Find creative ways to learn and explain concepts? Join our team and be empowered to educate tomorrow’s leaders.

“If a child can't learn the way we teach, maybe we should teach the way they learn.” - Ignacio Estrada

Our Values:

• Integrity
• Teamwork
• Consistency & Perseverance
• Communication
• Empathy
• Agility & Innovation

Learn more about us here: www.vicilearning.com

Role Overview:

The Academic Operations Manager, a.k.a, our Student Success Manager, will play a pivotal role in driving the growth and success of our learning center. This role combines leadership, operational management, and customer engagement to ensure exceptional service delivery and a thriving educational community.

Key Responsibilities:

• Create a seamless customer experience that is second-to-none by streamlining the operations, delivering customer service standards, and exceeding client’s expectations
• Establish trusting and reliable service that clients trust by defining company service standards and establish quality control measures to ensure client’s needs are met and exceed expectations
• Ensure students’ academic success by embracing continuous improvement and growth mindset in measuring and improving service deliver and quality
• Create operational efficiencies that reduces costs and maximizes productivity across the organization by leveraging technology, optimizing processes, and managing resources
• Drive growth and excellence for the organization by analyzing key metrics and insights to assess performance, identify opportunities, and make informed and strategic business decisions.
• Cultivate a High-Performing Team by displaying excellent team leadership and management skills in recruitment, training, nurturing, and empowerment fostering a culture that cultivates our Vici values.
• Oversee the day-to-day operations by managing staff, budget, and resources and carryout regular business reports to analyze and assess business operations
• Deliver long-term value and loyalty with our clients by building and maintaining strong relationships with students, parents, and team by actively engaging with their needs, addressing concerns promptly, and ensuring every interaction reflects our commitment to service excellence.
• Support Strategic Decision-Making to drive team’s and students’ success: Use analytics and insights to assess performance, evaluate opportunities, and drive initiatives that contribute to the center’s long-term success.
• Support and contribute to the success of the local education community: Leverage your understanding of the local education system to design and adapt programs that meet the academic goals of students and families.

Skills:

• Leadership and management skills to inspire and direct a diverse team.
• Customer experience and service skills
• Analytical and data processing skills
• Proactive problem-solving and decision-making skills
• Quality assurance and risk management
• Process and Time-management skills
• Strong technical management skills in variety of software and tools

Qualifications:

• Bachelor's degree in business administration, management, or related field.
• 3-5 years of experience in operations management or a leadership role, preferably in the service-based sector.
• 3-5 years of experience in customer service and team management.
• Proficiency in operation management software and systems such as: CRM, ERP, Automations, Microsoft Teams.
• Familiarity with the local education system and community engagement practices is highly desirable.
• Eligible and willing to apply to the WageBC Subscridy Program

What We Offer:

• Extended health and dental benefits following probationary period
• 2 weeks' paid vacation
• Profit share & bonuses
• Employee Stock options available
• Career progression and growth opportunities supported by professional development and training resources.

Reap the benefits of joining a nimble organization: a collaborative and empowering atmosphere where you are encouraged to grow, take initiative, and have a significant impact on the organization’s future and local community.

How to apply: send us your resume and cover letter to [email protected]

Equal opportunities is at the heart of VICI Learning, and as such, we believe tutors and coaches should also have equal opportunities for better employment. We believe no one should be discriminated against on the basis of gender, race, ethnicity, religion, colour, age, citizenship, disability of any sorts, sexual orientation, or any other basis.

We encourage everyone who is interested to apply.

Job Type: Full-time

Pay: $45,416.64-$59,240.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Evening shift
• Weekends as needed

Ability to commute/relocate:

• New Westminster, BC V3L 3C6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your wage expectation?
• To be eligible for the BC Wage Subsidy Program, applicants must be permanent residents or citizens of Canada. Do you meet this criteria?
• Do you have past experience working in local educational industry?

Work Location: In person

Expected start date: 2025-08-18