Job Description
The Operations Manager is responsible for overseeing the day-to-day operations of the dual branded hotel ensuring exceptional guest experiences, efficient operations, and adherence to company standards. This role encompasses managing Guest Services, Housekeeping, Maintenance, Food and Beverage and some administrative/HR duties. The ideal candidate will possess strong leadership skills, attention to detail, and a commitment to maintaining high operational standards. The Operations Manager reports directly to the General Manager.
Key Responsibilities:
Guest Services Management:
- Oversee Guest Services/Operations, ensuring smooth check-in/check-out processes and excellent guest service.
- Train, supervise, and evaluate front desk staff to maintain high service standards.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Ensure accurate record-keeping and proper handling of financial transactions.
- Be the face of the hotel by interacting with guests during check-in / out periods.
Housekeeping:
- Collaborate closely with the Housekeeping Manager to ensure rooms and public areas are cleaned and maintained to the highest standards.
- Conduct joint regular inspections of guest rooms and public areas with the Housekeeping Manager to ensure cleanliness and compliance with standards.
- Assist the Housekeeping Manager in managing inventory and ordering of supplies and amenities.
- Coordinate with the Housekeeping Manager and the maintenance department for any necessary repairs or maintenance in guest rooms and public areas.
- Support the Housekeeping Manager in training, supervising, and evaluating housekeeping staff to maintain high service standards.
- Be part of the Joint Health and Safety Committee.
Maintenance:
- Ensure preventative maintenance is taking place quarterly as per Marriott Standards.
- Coordinate with external contractors for specialized repairs and maintenance as needed.
- Ensure compliance with health and safety regulations.
Food and Beverage (F&B):
- Oversee the F&B operations, including the Bistro and TownePlace Suites Breakfast lounge.
- Ensure high standards of food quality, service, and cleanliness in all areas.
- Monitor F&B inventory and manage ordering and stock control.
- Collaborate with the Chef team to develop and update menus.
Administration/HR Duties:
- Assist in the recruitment, training, and development of hotel staff.
- Ensure compliance with labor laws and company policies.
- Maintain employee records and manage payroll processes.
- Conduct performance reviews and provide feedback and coaching to staff.
- Develop and implement staff schedules to ensure adequate coverage in all departments.
Requirements:
- Diploma in Hospitality Management or a related field preferred.
- Proven experience in hotel operations management, with a strong understanding of front desk, housekeeping, maintenance, purchasing, F&B, and HR functions.
- Marriott Experience is an Asset.
- Knowledge in Marriott systems is an asset (FOSSE, MICROS, GXP…)
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
Working Conditions:
- This position may require standing, walking, and moving around the hotel for extended periods.
- Flexibility in working hours is essential to meet the demands of the hotel operations.
Job Type: Full-time
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
