Company Information:
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.
Position Overview:
Reporting into the Assistant Vice President, Operations Excellence and Transformation the Operations Excellence Manager develops and deploys technical solutions and process improvement initiatives. Working closely with internal stakeholders and using Agile methodology, the Manager develops and implements solutions that meet business users' requirements and targets operational efficiency, alongside objectives including client experience, controls and risk mitigation, and employee experience. The Manager also supports other operational excellence and transformation (OE&T) staff in their solution implementations.
Responsibilities:
- Identify, plan, support and implement process improvement and optimization projects in order to establish a clear project work plan including scope, quality objectives and schedules.
- Manage the change process associated with new initiatives, ensuring that the team adapts smoothly to new methods and processes.
- Collect and analyze operational data to measure performance, identify trends and guide decision-making.
- Develop key performance indicators (KPIs) and reporting systems to monitor improvements.
- Develop and execute strategic initiatives pertaining to special programs, projects and/or process improvement.
- Gather and document business and technical requirements as well as test plans.
- Develop user documentation such as functionality guides, user guides.
- Independently manages high complexity projects and resources from intake through deployment.
- Develops and deploys high complexity solutions using various tools and platforms, including Excel VBA, Alteryx, Appian, Power Platform, Duco.
- Regularly update senior leadership on progress of operational improvement initiatives, including the impact on cost savings, quality and overall performance.
- Train and mentor staff at all levels on operational excellence principals and tools. Build a culture of continuous improvement within the organization.
- Engage with Client Service Delivery (CSD) staff to promote continuous process improvement methods and tools individually and through events such as showcases, hackathons, etc.
- Develop and deliver platform-specific training for business users.
Qualifications:
- University degree or equivalent in computer science, data analytics or a related area of study
- 5-7 years relevant business experience
- 2+ years mentoring and training staff
- Working knowledge of Excel (calculations & analytics)
- Working knowledge of Excel VBA (Macro development)
- Business analytics (PowerBI)
- Data analytics (Power BI, Alteryx)
- Low-code automation (Appian, Power Apps, Duco)
- Knowledge of business analysis
- Knowledge of Agile methodology
- Excellent project management and organizational skills
- Strong communication skills with the ability to influence and build relationships across all levels of the organization.
- Ability to manage multiple projects and priorities effectively
CIBC Mellon's Values:
Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better
