Operations Manager
Location: On-site Etobicoke Type: Full-Time Department: Operations
About Panda Hub
Panda Hub is redefining car care. We connect customers with professional mobile detailers through our tech-enabled marketplace. We’ve already generated millions for our partners and are rapidly expanding across North America.
The Role
We’re looking for a hands-on Operations Manager to join our Toronto HQ. This is a high-impact role where no two days are the same. One minute you’ll be helping save a job for a customer, the next you’ll be coaching our support reps, fixing a bug with the product team, or onboarding a new pro into the network.
You’ll thrive here if you can stay calm under pressure, roll up your sleeves to solve problems, and also step back to see the big picture as we scale. If you love fast-moving startups, balancing people and process, and making customers happy, this role is for you.
What You’ll Do
- Lead daily operations to keep jobs, customers, and pros moving smoothly
- Manage and coach our remote support team (based in the Philippines)
- Handle customer escalations and “save jobs” when issues arise
- Act as account manager for hundreds of pros, knowing their services and needs inside out
- Oversee payouts, onboarding, scheduling, and partner performance
- Troubleshoot tech issues and work with product to report bugs and shape the roadmap
- Track and improve KPIs like acceptance rate, cancellations, and job completion
- Help us scale into new markets across North America while keeping service quality high
What We’re Looking For
- 4+ years in operations, customer support, or marketplace management
- Comfortable working under pressure, handling ambiguity, and solving problems fast
- Strong communicator who builds trust with both customers and partners
- Tech-savvy, detail-oriented, and data-driven
- Willing to work occasional nights/weekends when the business needs it
- Startup mindset, you’re resourceful, adaptable, and not afraid to get your hands dirty
Bonus Points
- Experience in gig-economy or service marketplaces (Uber, DoorDash, TaskRabbit, etc.)
- Familiarity with tools like Zendesk, HubSpot, Slack, Zapier
- Background in auto services, car care, or detailing (a plus, not required)
Why Join Us
- Be part of a fast-growing startup redefining car care
- High-impact role with room to grow as we scale across North America
- Collaborative, energetic culture at our Toronto HQ
- Competitive compensation and opportunities for career advancement
Job Types: Full-time, Permanent
Pay: $45,000 to $60,000
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Stock options
- Vision care
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (100% on-site required)
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Etobicoke, ON M9C 4Z5: reliably commute or plan to relocate before starting work (required)
Education:
- DCS / DEC (preferred)
Experience:
- Operations management: 2 years (required)
Language:
- English (required)
Work Location: In person
