Apply By: Friday, August 29, 2025 11:59 pm EDT
Operations Manager
Job ID:
233372
Posting status:
Open
Organization:
Ministry of Health
Division:
Emergency Health Services Division / Emergency Health Program Management and Delivery Branch
City:
Windsor
Position(s) language:
English
Job term:
4 Permanent
Job code:
M0812G - Social Services51
Salary:
$80,041.00 - $115,335.00 Per year
The Windsor Central Ambulance Communications Centre (CACC) invites highly motivated individuals with leadership capacity to express their interest for the roles of Operations Manager!
The successful candidate will be an innovative and client service oriented individual responsible for leading the planning, management and coordination of day-to-day 24/7 operations of the Centre. As the Operations Manager, you excel in fast-paced, demanding environments to provide leadership to a team of professionals responsible for receiving, prioritizing and dispatching 911, emergency and non-emergency requests for ambulance services to upper tier municipalities, designated delivery agents and Indigenous partners in the community.
Please note:
As this is a frontline essential position, your physical presence at the office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.
About Us
The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.
Leadership in the Ontario Public Service
A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.
In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.
Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement of their business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. As the Operations Manager, you will:
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
The successful candidate will be an innovative and client service oriented individual responsible for leading the planning, management and coordination of day-to-day 24/7 operations of the Centre. As the Operations Manager, you excel in fast-paced, demanding environments to provide leadership to a team of professionals responsible for receiving, prioritizing and dispatching 911, emergency and non-emergency requests for ambulance services to upper tier municipalities, designated delivery agents and Indigenous partners in the community.
Please note:
As this is a frontline essential position, your physical presence at the office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.
About Us
The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.
Leadership in the Ontario Public Service
A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.
About the job
Create the Work EnvironmentIn the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.
Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement of their business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. As the Operations Manager, you will:
- Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services.
- Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service.
- Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity, and excellence.
- Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology, and practices to support the delivery of services through the Central Ambulance Communications Centre.
- Provide advice, guidance, and issues management support regarding service delivery to staff, senior management, and stakeholders.
What you bring to the team
Mandatory requirements
- You can acquire the following certifications within 30 days in the role: Valid Standard First-Aid, Targeted-Responder CPR and Restricted Radio Operators Certificate.
- You have a Valid Ontario Class G driver's license.
- You can possess a valid Criminal Record Check before starting in the role.
Leadership Skills
- You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
- You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
- You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
- You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.
Technical Skills:
- You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
- You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
- You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
- You possess the ability to interpret and accurately apply policy and legislation.
- Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.
Communication and Stakeholder Management Skills:
- You can establish and maintain strong working relationships with key partners and stakeholders.
- You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
- You possess strong written communication skills to prepare briefings and reports for management and stakeholders.
Analytical and Issues Management Skills:
- You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
- You can investigate issues through in-depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial, and municipal agencies or police services.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
Additional information:
Apply by:
Friday, August 29, 2025 11:59 pm EDT
Position details:
- 4 English Permanent, 4510 Rhodes Dr, Windsor, West Region, Criminal Record Check
Compensation group:
Management Compensation Plan
Work hours:
Schedule 6
Category:
Management and General
Posted on:
Monday, August 18, 2025
Note:
- About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
How to apply:
- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
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