Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is seeking an Operations Manager who will report directly to the General Manager, CrossIron Mills. Primary responsibilities will be to ensure the entire property including land, is maintained to the client’s standards.
WHAT YOU’LL BE DOING
Perform daily inspections of buildings and land, ensuring the General Manager and Property Manager are kept updated on any discrepancies and the remedy;
Monitor, mentor, coach and develop direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems;
Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;
Prepare and execute yearly expense budgets, including recoveries and knowledge of CAPEX Amortizations for annual accelerations if applicable;
In collaboration with procurement negotiate and manage all service contracts;
Oversee the budgeting and management of all operations contracts;
Develop, implement and manage Major Capital Expenditures program;
Prepare monthly forecast, variance reports and complete year end expense accruals;
Maintain and monitor controllable expenses including purchasing and inventory of supplies;
Develop and manage energy management program including metering systems;
Manage, oversee and approve all utilities expenses;
Manage all aspects related to the tenant water and hydro metering and billing;
Develop and manage all aspects of ESG/sustainability, including recycling program, organic waste and diversion targets set for the property;
Prepare purchase orders and get competitive quotes when required pursuant to the purchasing guidelines;
Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
Champion programs for increasing employment engagement, communications and people development;
Oversee and monitor customer service levels provided and implements continuous service improvements;
Implements improved operational processes that enhance capabilities to meet/exceed service standards;
Ensures organizational adherence and accountability to standard operating procedures;
Oversee all health and safety requirements;
Manage tenant construction together with the Tenant Coordination group.
Support and involvement in Fire & Life Safety contracts and practices, maintaining integrity of the asset.
WHAT WE’RE LOOKING FOR
Excellent people leadership abilities and a dedication to continuous improvement;
Approachable, positive demeanor with a hands-on and team-oriented work style;
Post-secondary education is preferred, ideally in mechanical/civil engineering. Courses in building services or the technical trades will also be considered (ie. FMA Designation);
Ability to apply successful initiatives utilising up-to-date industry technologies;
Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions;
Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities;
Takes initiative, is proactive in their work, and results-oriented;
Ability to manage and adapt to change;
Extensive experience working with budgets and understanding financial statements (NOI and/or EBITDA based);
Solid contract management and computer skills (Excel, Word, Yardi, Outlook and other platform exposure);
Knowledge of LEED and BOMA standards, and an environmental focus;
Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities;
Strong communication skills with the ability to communicate proficient in the English language (verbal and written);
Strong team player, working well and collaboratively with all on site departments including Marketing and Specialty Leasing.
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate.
Deep investment in cutting-edge technology to power your work.
Comprehensive and competitive benefits plan.
A supportive, caring and diverse work environment designed for your growth and well-being.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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