Company Overview
Ramada Worldwide is a leader in the hospitality industry, dedicated to providing exceptional guest experiences through quality service and accommodations. Our newly renovated facility, The Shore, located in Jordan, Ontario, offers stunning views and fabulous food in a contemporary casual setting.
Summary
We are seeking a Front Desk Agent to join our team at The Shore in Jordan, Ontario. This role is pivotal in ensuring our guests have a memorable experience from check-in to check-out, embodying our commitment to exceptional service and hospitality.
Responsibilities
Greet and assist guests during check-in and check-out processes.
- Manage reservations and room assignments efficiently.
- Provide information about hotel amenities and local attractions.
- Handle guest inquiries and resolve any issues promptly.
- Maintain a clean and organized front desk area.
- Process payments and manage cash transactions accurately.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Uphold the highest standards of customer service at all times.
Qualifications
Proven experience in customer service or front desk roles within the hospitality industry.
- Strong communication skills; multilingual or bilingual abilities are highly preferred.
- Familiarity with multi-line phone systems is a plus.
- Excellent phone etiquette and interpersonal skills.
- Ability to handle guest complaints with professionalism and care.
- Knowledge of hotel operations and services is advantageous.
- Strong organizational skills with attention to detail.
- A passion for hospitality and providing exceptional guest experiences.
Call-To-Action
If you are ready to make a difference in the lives of our guests, we invite you to apply today and be part of our dedicated team at The Shore!
Job Types: Part-time, Permanent
Pay: $15.00-$15.50 per hour
Expected hours: 16 per week
Work Location: In person
