Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Our Network Administrator jobs are an exceptional opportunity to join some of the brightest, best, and most diverse technology minds working in IT today. Tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions for our customers.
Working as a Network Administrator at CDW means operating on the cutting-edge of innovation and the epicenter of strategy and solutions in a high-energy, entrepreneurial environment. A key member of our Managed Services team, we’ll rely on you to be versatile, “go-to” problem solver for a variety of technologies, issues, and initiatives on a variety of network technologies including Next-Generation Firewalls, SD-WAN, Load balancing, and Routing and Switching in both traditional and cloud-based environments.
What you’ll do
- Troubleshoot and resolve issues in customer environments
- Provide thorough ticket updates and knowledge articles to guide future incidents and problems
- Coordinate with vendors to repair or replace hardware
- Monitor customer environments and infrastructure to ensure optimal performance
- Respond to alerts and action or escalate as required to vendors
- Maintain regular knowledge sessions for the operational teams
- Follow ITIL practices regarding incident, problem, and change management
- Participate in the weekly change process
- Perform network administration on firewalls, load balancers, routers, switches, etc.
- Document and update technical procedures, administrative processes, configuration management database
- Work closely with internal partners and managers to promptly identify and resolve client problems or issues
- Coordinate, document, and execute changes to meet the customers’ requirements
- Participate in knowledge transfers and onboarding of new clients to ensure a smooth transition to production
What you need to succeed
Must-have
- 5+ years of experience with infrastructure support including a focus on customer service and technical assistance
- 5+ years of experience with networking fundamentals and advanced troubleshooting
- Experience with ticketing and monitoring systems
- Thorough understanding of TCP/IP and network fundamentals
- Implementation experience configuring routers and switches (Cisco, Brocade)
- Hands-on experience with industry-leading firewall products (Palo Alto, Fortinet, Cisco)
- Experienced with the following security technologies (IPSec/SSL VPN’s, IDS/IPS, UTM, WAF)
- F5 LTM / GTM / ASM experience
- Network Management experience (Syslog, SNMP, Network analyzers)
- Experience with SD-WAN technologies (Meraki, Viptella, CloudGenix, Fortinet)
- Exceptional troubleshooting and analytics skills
- Excellent written and verbal skills
- After-hours and on-call rotation availability
Nice-to-have
- Bilingual – English and French
- Experience with Linux administration (RHEL or CentOS) and Windows administration (Server 2016 /2019)
- Experience supporting network operations in the public cloud
- Experience supporting storage networks
- Experience supporting multiple clients in a managed services provider organization
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.
Salary range : $82,000 - $125,000
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
