Medical Receptionist

Start date: September 2025

• Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
• Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.
• Our Employees – by creating an approachable environment that encourages professional development and growth.

Insight offers:

• Competitive Compensation
• Paid Vacation
• Flex Days & Appointment Time
• RRSP Matching
• Educational Allowance
• Employer Paid Benefits
• Healthcare Spending Account
• Staff Events
• Work-Life Balance

Position Summary

As a Medical Receptionist, you play a crucial role in ensuring the continued delivery of reliable, accurate, and compassionate services to our patients, referring physicians, and colleagues.

As the first point of contact within the clinic, you set the tone for the patient experience. You will be able to approach every interaction with respect and professionalism, providing each patient with clear, thorough, and timely care.

Your primary responsibilities will include checking in patients for exams, scheduling follow-up studies as needed, coordinating patients for multiple exams, managing front desk duties, and maintaining a smooth flow for both patients and the clinic.

• Greet and check in patients.
• Record patient information on the computer.
• Notify relevant department(s) of patient arrival.
• Ensure all prior examinations are uploaded.
• Porter patients and assist with exam preparation.
• Answer phones and redirect calls appropriately.
• Process incoming requests for reports and images.
• Request previous exams from external facilities.
• Retrieve and upload medical history prior to scheduled patient arrival.
• Perform photocopying, faxing, and mailing duties.
• Order and maintain adequate office inventory.
• Maintain constant communication with Diagnostic Imaging staff.
• Maintain strict confidentiality of patient information and/or results.
• Schedule patients for exams.
• Provide patients with exam preparation instructions.
• Ensure the front waiting area remains neat and tidy.
• Unpack and distribute daily courier bags.
• Sign for and direct any deliveries and supplies coming into the clinic.
• Provide training support to new staff as needed.
• Perform any additional tasks as assigned by the Site Lead or Reception Manager.

• Ability to work both independently and collaboratively within a team.
• Self-motivated with the ability to recognize and manage multiple priorities.
• Ability to work in a fast-paced, high-stress environment.
• Excellent verbal communication, interpersonal skills, and computer proficiency.
• Interact with patients in a respectful and professional manner.
• Maintain privacy and confidentiality when handling sensitive information.
• Adaptable to new policies and procedures.
• Knowledgeable in office routines, schedules and protocol.

• Secondary (high) school graduation diploma or certificate of completion.
• Computer experience with minimum 50 words per minute.
• Knowledge and understanding of medical terminology.
• Medical Receptionist Program an asset.

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest, only those selected for an interview will be contacted.