BENEFITS:
- 2 weeks of paid time off
- flex-time
- 7 sick days
POSITION SUMMARY:
Provides reception and administrative support services and operates and maintains appointment, chart and document management systems for the medical clinic.
KEY RESPONSIBILITIES:
1) Mission and Values
Responsible for upholding and embodying Tay River Health Centre’s mission and values and promoting a patient-centred and collaborative model of care to facilitate access to primary care services for patients.
Activities:
- Understands and instills organization’s core values and abides by Code of Conduct
- Minimizes barriers to health care and promotes access to the highest quality of integrated, patient-centred primary healthcare.
- Works in a manner that preserves confidentiality and seeks to minimize risks.
- Works in a manner that incorporates health promotion and recognizes the social determinants of health.
- Incorporates and strengthens collaborative and interdisciplinary teamwork.
- Contributes by participating in meetings.
- Participates in the effort to enhance capacity through problem-solving and staff development.
2) Administrative Responsibilities
Provides reception and administrative support services and operates and maintains appointment, chart and document management systems for the medical clinic.
Activities, including, but not limited to:
- Maintains and keeps patient records organized, including preparing charts with previous records, enrolment forms, incoming and outgoing faxes, scanning & attaching, OHIP numbers, pharmacies, patient demographics, etc.
- Receives all clinic telephone calls, provides information or redirects as appropriate.
- Schedules appointments for patients with appropriate providers.
- Greets and registers patients seeking medical care in person or by telephone, including appointment booking and retrieval of patients’ charts.
- Supports the organization by performing administrative functions including faxing, scanning, and sorting and distributing mail.
- Communicates with patients in a timely, courteous, professional, cooperative and mature manner.
- Billing for services not covered under OHIP
- Recognizes and responds appropriately to violent/abusive situations, etc.
- Accurately take messages and convey information.
- Transfer calls to clinical staff when medically indicated.
- Preserves and protects patient confidentiality.
- Provide back-up support to colleagues from time to time.
3) Care of Environment Responsibilities
Responsible for contributing to overall operations/functions of the organization.
Activities, including, but not limited to:
- Maintains a safe working environment.
- Keeps front office and reception desk clean and tidy.
- Maintains an open line of communication with colleagues.
- Supports and complies with Occupational Health and Safety policies and procedures.
- Supports the student and volunteer placement programs.
Education and Training Requirements
- Diploma in Medical Office Administration or equivalent, relevant work experience in a primary care clinic or post-secondary school diploma or degree in office or business administration is required.
- Minimum of 2 years of experience, ideally in Community and/or Primary Care Setting.
- Experience with administration support of healthcare professionals and management.
- Up-to-date basic CPR with AED training.
- Foundations in providing service to the public.
Communications Skills
- Strong sense of order and ability to be organized in a busy environment.
- Excellent communication, people skills
- Common sense and the ability to think critically.
- Ability to effectively interact with physicians, patients and other staff members in a professional and courteous manner.
- Strong verbal and written communication.
- Ability to effectively multi-task.
Technology Skills
- Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.
- Prior knowledge of PS Suite EMR is an asset.
- Proficiency in typing and the use of computers and various software applications, including the Microsoft Office programs.
Personal Suitability/Competencies:
- Positive attitude, growth mindset
- Thrives in a fast-paced environment
- Strong team player
- Strong organizational and prioritization skills (time management)
- Strong attention to detail
- Willingness to be adaptable
- Attentive to feedback
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $19.00-$22.00 per hour
Expected hours: 37.5 per week
Benefits:
- Company events
- On-site parking
- Paid time off
Work Location: In person
Expected start date: 2025-08-10