Location: Markham, ON (onsite)
Position Type: Full Time - Permanent
Reporting: Manager, Customer Service & Inside Sales
Start Date: As Soon As Possible
Hours: Monday to Friday, 8:00am – 5:00pm
Compensation: $50,000 - $53,000 per annum
About Miller Waste Systems:
Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba. Miller has over 50 years’ experience in the waste management sector, and currently operates out of more than 30 locations.
Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America.
Join us and become a part of the Miller family/team and be a part of something great, where you can make a difference.
Summary:
As a Customer Service & Sales Support Representative at Miller Waste Systems, you will play a key role in ensuring seamless customer interactions and supporting business growth initiatives. You will be responsible for delivering top-tier service while maintaining compliance with safety regulations and operational protocols.
Responsibilities:
In the position of Customer Service Representative your responsibilities will include, but not be limited to:
- Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
- Actively participate in the launch and implementation of new business initiatives, programs, and services.
- Deliver exceptional customer service by addressing inquiries, concerns, and service requests in a timely and professional manner.
- Handle inbound and outbound calls to provide telephone quotations for temporary business services.
- Process customer transactions related to service modifications, billing issues, temporary orders, extra pick-ups, and accounts receivable (A/R) inquiries.
- Accurately enter and update customer service changes into TRUX software for both Municipal and Industrial, Commercial, and Institutional (ICI) customers.
- Work closely with the sales, operations, and administration teams to coordinate and complete customer requests.
- Generating reports required by Director of Sales & Marketing
- Other duties as assigned
- Successful candidates should have a minimum of 6 months of administrative experience
- Highly productive, team player with excellent written, oral and customer service skills
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Strong attention to detail
We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.
Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.
We are committed to providing person with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.
Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 60 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.
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