Job Description:
Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.
The Client Operations Manager plays a key role in ensuring the smooth execution of operational activities that support the full client lifecycle, from onboarding through offboarding, across Canada’s media brands. This role is responsible for managing a team that delivers campaign coordination, budget management, reporting, and audit activities. The Client Operations Manager will drive process adherence, implement operational best practices, and foster a culture of continuous improvement.
Accountabilities:
- Maintains strong working relationships with key partners across all media brands in Canada
- Manages the effective delivery of client financial tracking through consistent budget maintenance, reporting, and adherence to operational processes
- Lead, develop, mentor, and motivate high performing team focused on day to day operational support across client end to end lifecycle.
- Manages campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
- Leads client transitions from onboarding through offboarding by coordinating team activities and ensuring accurate and timely execution
- Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
- Manages the client audit in collaboration with Finance teams to support client leadership
- Contributes to the development and refinement of operational systems, processes, and business requirements to drive efficiency and client satisfaction
- Identifies and escalates risks or process changes that may impact operational delivery or client experience
- Manages performance reviews and goal setting process for direct reports and ensures process adherence for skip level reports
- Coaches and develops team members to build operational capability, encourage growth, and support delivery excellence
- Provides additional operational support as needed
Qualifications:
- Post-secondary Degree or Diploma in Media, Advertising, Finance, Business, or related field.
- 5+ years of relevant work experience in client services or media operations.
- 2+ years of experience in leading media operations functions.
- Proven working experience in a media agency is required
- Advanced knowledge of Excel required.
- Experience with contract/audit compliance.
- Knowledge and proven experience with finance, budgeting and cost control principles.
- Previous experience with media systems such as MediaOcean
- Ability to work cross-functionally and build relationships with multiple stakeholders.
- Ability to drive continuous improvement and best-in-class customer service.
- Strong written and verbal communication skills.
Additional information
The salary range for this position is $75k-$80k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process
#LI-DM1
Location:
Toronto
Brand:
Dentsu Media
Time Type:
Full time
Contract Type:
Permanent
Report job
