Company:
Capital Ford Lincoln (Winnipeg)Capital Ford Lincoln is seeking a highly motivated and customer-centric individual to join our team as a Lincoln Concierge.
As a Lincoln Concierge, you will play a key role in ensuring that our customers receive a world-class experience throughout their ownership journey. You will be responsible for anticipating and fulfilling the needs of our Lincoln vehicle owners, creating a memorable and personalized service that reflects the luxury and sophistication of the Lincoln brand.
Key Responsibilities:
Serve as the primary point of contact for Lincoln vehicle owners, providing personalized assistance and guidance.
Stay up-to-date on the latest features and technologies of Lincoln vehicles to effectively assist customers with inquiries
Schedule and coordinate service appointments, loaners, and discovery drives to meet the convenience of our customers
Provide support to the Lincoln Service Advisor including by not limited to customer communication, transportation arrangement, taking payments, and closing work orders
Address customer concerns and issues promptly, ensuring a swift and satisfactory resolution
Educate customers on the various features, technologies, and benefits of their Lincoln vehicles
Organize and participate in exclusive Lincoln events to enhance customer engagement and loyalty
Other duties as assigned
What can we offer you:
Competitive compensation plan
On-going training and professional development opportunities
Employee discounts on parts, services, and vehicle purchases
Health, dental and life insurance, short and long-term disability
Dynamic and inclusive work environment
Qualifications:
Previous experience in a customer service role geared to providing lasting impressions and/or a luxury experience - automotive knowledge and experience is an asset
Thrives in a fast paced environment
Strong interpersonal and communication skills
Exceptional organizational and multitasking abilities
Passion for delivering an outstanding customer experience
Knowledge or interest in luxury vehicles, particularly Lincoln models
Tech-savvy with the ability to quickly learn and navigate digital platforms
Valid drivers license with an acceptable driving record
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
