Fair Isle Ford Lincoln is seeking a full-time, permanent Service Advisor to join our Charlottetown dealership. This is an exciting opportunity for a customer-focused, detail-oriented professional to become a key part of our award-winning Service Department.
As a Service Advisor, you’ll be the main point of contact between our service team and our valued customers. You’ll help ensure a smooth and efficient service process—from initial customer greeting to vehicle delivery—while providing expert guidance and exceptional customer care throughout the experience.
Key Responsibilities:
- Greet service customers promptly and professionally, both in person and by phone
- Listen to customer concerns and accurately document vehicle issues
- Recommend appropriate maintenance and repair services
- Create, manage, and close repair orders using our dealership management software (PBS)
- Communicate with technicians and relay findings to customers in an easy-to-understand way
- Perform vehicle walk-arounds and inspections when needed
- Ensure timely updates to customers on vehicle status and repair progress
- Manage day-to-day paperwork and maintain service department workflow
- Help maintain a clean and organized service drive area
What We’re Looking For:
- Previous experience in an automotive service or customer service role preferred
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and multitask in a fast-paced environment
- A professional and approachable demeanor
- Strong organizational skills and attention to detail
- Familiarity with dealership management systems (PBS knowledge is an asset)
- Valid driver’s license and clean driving record
- A team player with a strong work ethic and a passion for customer service
If you're a motivated individual looking to grow with a well-established dealership that values integrity, teamwork, and customer satisfaction, we’d love to hear from you.
Apply today by sending your resume to:
Rick Thorne
Director of Fixed Operations
[email protected]
We thank all applicants for their interest, however only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $17.00-$19.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Charlottetown, PE C1A 5P4: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
