At Holiday Ford Lincoln we believe in treating guests like Family, we strive to make every guest a guest for life. Happy employees make happy customers, and we reward individuals who are ready to come to work and make a difference. Every employee at Holiday Ford Lincoln is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect.
About the Job
Holiday Ford Lincoln is seeking a full-time Appointment Coordinator to join our growing team! As the Appointment Coordinator you will work in a high volume and fast-paced environment as a front-line service representative for our guests.
Responsibilities
· Accepting incoming Ford appointment calls and scheduling appointments accordingly.
· Following up on Ford recalls.
· Scheduling follow up appointments for the technicians (i.e. When parts arrive)
· Outbound appointment reminder calls.
· Confirming online appointment bookings.
· Customer database management.
· Cashiering parts and service customers.
· FordPass Rewards database management
· Greeting customers in a courteous and professional manner.
· Process payments for completed service and repair orders (cash, debit, credit, etc.).
· Balance daily cash and payment receipts, preparing deposits as required.
· Schedule service appointments when necessary and provide general support to the front-end service team.
· Maintain a clean and organized cashier area and customer waiting space.
· Assist with filing and administrative support, including printing and distributing repair orders and invoices.
· Provide support to the Service Advisors as needed.
· Follow dealership procedures to ensure accuracy and professionalism in all interactions.
Qualifications
· Previous experience in a cashier, customer service, or reception role preferred.
· Comfortable working with computers, point-of-sale systems, and standard office software.
· Strong communication and interpersonal skills.
· Attention to detail and ability to multitask effectively.
· A team-oriented attitude with a focus on providing a great customer experience.
· Professional appearance and demeanor.
· Ability to work in a busy environment with professionalism and accuracy.
Please note: Applicants must provide a criminal background check prior to commencing employment.
Holiday Ford Lincoln is committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.
Job Type: Full-time
Pay: $19.00-$21.00 per hour
Benefits:
- Dental care
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Experience:
- customer service: 2 years (required)
Work Location: In person
