In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Junior Systems Analyst, Clinical Solutions reports to the Manager or designate and receives work direction from the Team Lead or the Senior Systems Analyst within a multi-site health care environment. The Junior Systems Analyst assists with developing and maintaining new and existing clinical application systems which impact several functional areas throughout VPPL utilizing working knowledge of SQL, clinical information systems, electronic medical record (EMR) applications and MS Office applications. The Junior Systems Analyst helps with translating business needs into technical specifications and provides systems support including technical and application troubleshooting, testing activities with enhancements and upgrades, and the maintenance of application documentation; examines and identifies problem, takes corrective action, or refers problem or seeks guidance from senior staff as required. The Junior Systems Analyst participates in providing application support with various aspects of the system development life cycle from planning, analysis, design, implementation and maintenance of a clinical system. Ensures completion of own work assignments and required documentation, and refers issues to supervisor.
Duties/Accountabilities:
1. Determines user and/or department requirements by performing feasibility/impact studies and completing current and future state analysis, examining and identifying problems with existing systems and recommending modifications to and/or new systems.
2. Develops specifications for clinical application systems by performing duties such as gathering detailed information from user departments and translating them into technical system requirements; participates in the development of system functionality/standard system operating procedures.
3. Responds to system incidents and other tickets via the service desk by implementing system changes and break fixes by methods such as gathering detailed information, investigating incident, escalating unresolved incidents in accordance with IMITS change control processes and incident management processes. Performs maintenance activities on various clinical applications according to departmental standards by methods such as executing standard system operating procedures and making system changes based on the specifications developed. .
4. Assists with design/build system activities by performing modification and enhancement tasks according to departmental standards and using tools such as Visual Studio, Oracle Developer, and other query tools as well as MS office applications (Word, Excel, Visio, PowerPoint, and Project), SQL and Service Desk Tools such as Service Now. Participates in implementation and go live/activation support on site.
5. Performs and assists in user acceptance testing on new systems and standards.
6. Participates in the maintenance of clinical application downtime procedures and downtime/disaster exercises. Implements and follows processes and procedures relative to change control. Assists with afterhours incidents as needed and on call shifts as per the teams on call rotation.
7. Provides system support to users by performing tasks such as gathering information; troubleshooting, problem-solving and investigating system software issues; and examining and identifying problem, taking corrective action, or referring unresolved problem or seeking guidance from senior staff as required.
8. Collaborates and represents IMITS to various stakeholders and technical groups by developing and maintaining relationships, attending meetings; assisting clients in identifying technical/system deficiencies.
9. Maintains a good working relationship with the application/technical vendor. Liaises with vendors or third party services personnel to troubleshoot and remediate issues.
10. Attends team meetings, actively participates in team discussions and projects including evaluating and implementing improvements to the overall environment. Participates in team discussions and continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Team Lead/Manager or designate such as identifying roadblocks and inefficiencies, and proposing possible solutions.
11. Remains current with IMITS procedures and policy changes by participating in team meetings, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops. Receives appropriate training to participate in activation/go-live support for major upgrades and implementations.
12. Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
- Graduation from a recognized diploma or degree program in Computer Science or Health Information Science, one (1) year of recent related experience, or an equivalent combination of education, training, and experience.
- May be required to travel and/or participate in an on-call rotation.
- Ability to organize work.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to operate related equipment.
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