Job Summary
Transco is aiding a prominent Canadian logistics and transportation company in their quest for a Junior Dispatcher to join our team based in Mississauga.
The Junior Dispatcher will be responsible for answering and directing phone calls and emails, organizing and scheduling appointments, and drafting and ensuring efficient communication with customers and internal teams.
Duties
- Utilize transportation management systems to plan and monitor shipments efficiently.
- Coordinate with drivers to ensure timely pickups and deliveries while managing schedules effectively.
- Maintain accurate records of freight movements, including shipping and receiving documentation.
- Perform data entry tasks related to shipment tracking and inventory management.
- Communicate effectively with clients regarding shipment status, delays, or changes in logistics plans.
- Analyze freight data to identify trends and improve operational efficiency.
- Handle multi-line phone systems to manage incoming calls from drivers and clients professionally.
- Collaborate with supply chain teams and third-party logistics (3PL) providers to streamline operations.
- Compile daily, weekly, monthly reporting as necessary
- Ensure vehicle inspection reports are precise and complete
- Utilize software such as Fleet Manager for tracking shipments and managing logistics processes.
- Assist the Dispatch Manager as needed
Experience
- Proficiency in transportation management systems is essential for this role.
- Experience in supply chain management or working with 3PL providers is highly desirable.
- Strong typing skills with a focus on accuracy in data entry tasks.
- Excellent phone etiquette coupled with strong communication skills to interact effectively with various stakeholders.
- Familiarity with shipping & receiving processes is a plus.
- Proven analysis skills to assess freight data for operational improvements. If you are a proactive individual who thrives in a fast-paced environment and possesses the necessary skills for effective dispatching, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Experience:
- Dispatch: 1 year (required)
Work Location: In person
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