Guest Service Supervisor Responsibilities:
- Responsible for the supervision and coordination of Guest Service Agents
- Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
- Facilitate conversation with guest’s throughout stay, using Quore application for texting
- Continually seek out ways to improve operations and increase revenue/decrease costs
- Ensure all company SOPs and standards met
- Assist with administrative support when necessary
- Other duties as assigned
Experience: 2 Years of Guest Service/Front Desk experience in the Hotel industry
Education: College/University Degree in Hospitality/Tourism or related program is preferred
Other Qualifications:
- Ability to work under pressure and manage simultaneous tasks
- Demonstrate a professional attitude in every aspect of the position
- Strong leadership and coaching skills
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to [email protected] or by telephone at 905-374-4446 extension 4850.
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