Job Location: Whitehorse, Yukon
Compensation: Competitive wage
Employment Status: Permanent or Seasonal
Reports to: CanaDream Station Manager
Position Summary
Are you a motivated, enthusiastic, and self-directed individual who excels at delivering exceptional guest experiences? CanaDream, one of Canada’s largest RV companies, is seeking a Guest Service Agent for the upcoming 2025 season. In this role, you will have the exciting opportunity to serve guests from around the globe and go the extra mile to ensure their satisfaction.
Company Overview
CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.
Essential Duties and Responsibilities
- Review the reservation system throughout the day to add information or check Guests’ arrival and departure details.
- Welcome Guests to CanaDream with a friendly smile.
- Complete check-in procedures and unit pickups according to established standards.
- Present CanaDream’s Guest Guide in a positive manner.
- Build a positive connection with Guests while demonstrating how the RVs work.
- Conduct interactive demonstrations of the RVs.
- Perform Front-Line Inspections (quality control step) of the RVs before Guests pick them up.
- Provide accurate information to potential CanaDream Guests, create quotes, and complete reservations both in person and over the phone.
- Provide local travel information to Guests picking up their RVs.
- Resolve Guests’ complaints and process authorized refunds.
- Notify RV Technicians or Pre-Delivery Inspector (PDI Technicians) if damage has occurred, and repair or maintenance is required for the unit.
- Assist the Prep Department with various tasks when required.
- Perform other duties as assigned.
- Proven excellence in customer or guest service and communication skills.
- Ability to speak additional languages (German, Dutch, French) is an asset.
- Positive attitude and demonstrated ability to work effectively as part of a team.
- Strong problem-solving skills and keen attention to detail.
- Previous experience in a hotel or tourism-related business is an asset.
- Availability to work shifts, including weekends and holidays.
- Valid driver's license with a clean driving record.
- Previous experience working in a fast-paced environment.
- Shift work, including weekends and statutory holidays.
- Overtime may be available during peak periods.
- Physically and mentally demanding with repetitive tasks and long periods of sitting.
- Manual dexterity required for computer operation.
- Noisy environment at times.
- Fast-paced environment.
This job description provides a summary of the typical functions of this role and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional responsibilities, tasks, and duties may be required that differ from those outlined in this description.
Acknowledgment
I have read and understand the requirements of this position. I acknowledge that I may be required to perform additional tasks within my ability (detailing, driving of units to & from other service facilities & assisting with internal shop / service inspections) as reasonably requested by my manager, consistent with the nature of my employment. I agree to consult with my manager or supervisor if I have any questions about the key accountabilities and major activities expected of me. I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets. I accept the responsibilities outlined above.
I understand that the position description for my role is subject to change based on emerging priorities and organizational or departmental needs and will be updated accordingly.
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