We are looking for a Guest Services Supervisor who will embody excellent customer service and will work hand in hand with their team.
In this position, you will:
- act as the Manager on Duty during all scheduled supervisory shifts
- welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs
- help train Front Office associates to standards and on policies and procedures
- maintain a high level of professionalism and morale in the Front Office
- process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities
- communicate guests’ needs to all appropriate departments
- coordinate with other departments to ensure smooth service delivery to guests
- develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates
- run and check daily reports, contingency lists, and credit card authorization reports
- answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
- follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager
- lead the emergency response team in the absence of senior management
- maintain confidentiality of proprietary information; protect company assets
- attend all scheduled shifts, including shift work and weekend work in accordance with the schedules
- such other similar or related duties as may be required from time to time
- drive and motivation and is a high-performing team player with excellent organizational skills and strong attention to detail
- a strong work ethic and thrives in a fast-paced environment
- critical thinking abilities, capable of addressing and resolving guest concerns with tact and efficiency
- exceptional guest service skills, with at least 2 years of frontline customer service experience
- prior supervisory experience.
- previous experience in the hotel industry is a plus
- familiar with hotel management software
- a diploma in Tourism & Hospitality or Business Administration is an asset.
- Comprehensive benefits package including Health and Dental Benefits
- RRSP Matching
- Employee Assistance Program
- Opportunity for internal career growth
- Working along side a collaborative team of likeminded individuals
The Armour Group is an equal opportunity employer. While we thank all applicants only those selected for an interview will be contacted.
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