DoubleTree by Hilton is a brand with a rich history and the tradition of welcoming Guests with a signature warm chocolate chip cookie. The way we think, work, and care for our Guests is refreshingly unexpected. It’s our way of bringing to life our personality to set ourselves apart from other hotels.
At DoubleTree by Hilton Hotel & Suites Victoria, it’s about making genuine and friendly connections with people. Everyday, we focus on what we can to do to make every stay special. Then we do it!
The Position
The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments.
The Job
- Provide a warm, friendly, and professional environment for our guests and team.
- Responsible for guest check-ins and check-outs.
- Maintain rooms inventory, reservations, and room assignments.
- Provide concierge service for guests.
- Promote the products and services of the hotel, ensuring better business growth.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Attend appropriate hotel meetings and training sessions.
- Assist with luggage, storage, package delivery.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Observe and report security issues.
- Proper observance of security checklists.
- Guest room deliveries as requested.
- Ensure the Front Desk area is tidy, organized, and presentable.
- Other duties as assigned to support operational needs and team objectives.
Job Requirements
- Minimum of 1 year of experience in customer service is an asset.
- Previous reservation systems experience preferred but not required.
- Must be available to work various shifts, including evenings and weekends.
- Valid Canadian driver’s licence.
- Excellent guest service skills.
- Strong interpersonal and communication skills.
- Reliable and punctual.
- Excellent time-management and communication skills.
- Adaptable to the demands of the day while maintaining company standards.
- Must have a flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays.
Wage: $23.36 per hour.
Reports to: Front Desk Manager or designate.
How to Apply: Apply through Indeed or directly email your resume to [email protected]
Closing Date: Please submit your application as soon as possible as applications are reviewed daily.
At the DoubleTree by Hilton Victoria, we are committed to creating a workplace that is diverse, inclusive and where every individual feels valued and empowered.
We appreciate the time and effort you put in to applying for this position. However, due to the volume of applications we receive, only shortlisted candidates will be contacted.
Thank you for considering The DoubleTree by Hilton Victoria as your employer of choice!
Job Types: Full-time, Permanent
Pay: $23.36 per hour
Benefits:
- Company events
- Dental care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
