WESTIN
At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.
Position Details:
- Full time, year-round
- Overnight schedule
The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.
The Overnight Guest Service Supervisor oversees the supervision of the Service Express Department. They will be required to assist the Overnight Guest Service Manager in all areas including all night audit functions, emergency responses, building security, guest recovery issues and will act as Night MOD as needed.
The Wellness you Deserve:
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal
Position Requirements:
- Assist the Overnight Guest Service Manager
- Assist with duties and responsibilities of Service Express Agents and Attendants: answer phones; guest check-ins/outs; Front Desk duties; In Room Dining preparation and delivery
- Strive to become and remain proficient with all hotel services, room rates, and packages
- Handle all telephone calls while maintaining Westin's operating procedures
- Control security measures by observing and reporting and unusual activities and potential problems
- Balance personal audit at the end of each shift
- Follow basic accounting principles including all credit procedures
- Act as Night Manager on Duty in the absence of Night Manager
- Ensure associates are trained in the safe work procedures associated with all of their tasks
- Promote safety awareness to associates and demonstrate that safe job performance is the number one priority
- Ensure compliance with WRS's Occupational Health and Safety Program and the Regulations of WorkSafeBC
- Ensure associates report any unsafe conditions, practices or injuries as soon as possible and take appropriate actions
- Set a good safety example
- All other duties as assigned
Skills & Experience:
- Leadership and supervisory experience preferred
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Ability to access, input, analyze and retrieve information from computers
- Detailed knowledge of Whistler area and available services
- Minimum of two years' experience in a customer service environment
- Exceptional coaching skills, ability to council staff and promote open communication
General Requirements:
- Must be able to work the overnight shift.
- You may be required to stand for an 8-hour shift.
- Occasional physical labor will be required to carry boxes of paper and other stock.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment.
- Possession of, or ability to obtain First Aid Certificate
- Strong organization and planning skills
- Ability to provide a satisfactory criminal record check
Health & Safety:
Health & Safety is at our core!
- Daily stretches and movement to get you ready for your day
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings
You're welcome here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
