As a part of Canadian Niagara Hotels, you’ll have access to an amazing medical and dental benefits plan and discounts at hotels around the world. We also include perks like free parking for our associates. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.
The Marriott Fallsview Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre.
We are currently looking for Guest Service Agents for our Front Office Operations. Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. This includes:
- Greeting and welcoming guests upon arrival
- Registering guests into the computer system
- Verifying reservation, address, and credit card information
- Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
- Accepting payment for all guests’ accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Issuing keys and controlling safety deposit boxes
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Clear and concise pass-on communication with all associates coming on to the next shifts.Any other duties as assigned
- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Must have a genuine hospitality ‘gene’ and a passion for service excellence.
- Demonstrated professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with minimal supervision as well as cooperatively within a team setting.
- Must be able to stand and exert well-paced mobility.
- Previous Front Desk experience an asset
- Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Complimentary daily staff meal “lunch and dinner” prepared by our culinary team.Birthday Dinner at Morton's Grille
- On-site Starbucks Discount
- Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.Complimentary Company sponsored events.
- Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online platform.
- Growth and development opportunities within the Hotel.
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to [email protected] or by telephone at 905-374-4446 extension 4352.
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