The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk.
Duties include:
- Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making
- Checking in/checking out guests in a friendly and professional manner ensuring accuracy of all information/billing
- Carrying out all Guest Services and cashiering duties achieving accuracy and logical work sequence in accordance with standards laid down in hotel and brand Standards & Procedures
- Promptly answering the switchboard in a friendly, caring and courteous manner and ensuring messages are recorded and promptly passed on
- Taking reservations, understanding and application of yield management principles and selling techniques
- Communicating with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests.
- Responding to guest needs and ensuring special requests are dealt with or channeled through to the appropriate department
- Ensuring full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction
Salary is according to the current collective bargaining agreement -- position is unionized. Hourly rate increases after successful probation is completed.
Because of the required hours, having your own transportation is a must. THIS POSITION WILL REQUIRE 7:00am START TIMES and public transit may not be available.
Job Types: Full-time, Permanent
Pay: $17.63 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Work Location: In person
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