Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Answer phone calls promptly, providing information about hotel services and responding to inquiries.
- Handle guest requests and complaints with professionalism and courtesy, ensuring guest satisfaction.
- Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively.
- Process reservations and manage room assignments using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
Qualifications
- Previous experience in a front desk or customer service role is required and must have opera system experience.
- Strong communication skills with excellent phone etiquette.
- Experience with phone systems and hotel management software is a plus.
- A background in hospitality or guest services is highly desirable.
- Multilingual or bilingual abilities are advantageous for enhancing guest interactions.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
- Attention to detail with the ability to multitask in a fast-paced environment.
- A friendly personality with a commitment to providing exceptional service to all guests.
Join our team as a Front Desk Agent, where your contributions will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Permanent
Pay: $18.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
Experience:
- OPERA SYSTEM : 3 years (preferred)
Work Location: In person
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