We are looking for a Front Desk Agent to join our team. Front Desk Agent experience is required.
Description
- Responsible for check-in/out process, room assignments, collecting payment and settling accounts as per property standards
- Greet and respond to guest requests while providing exceptional service
- room assignments, and room change/late check-out requests.
- Take initiative to add a personalized experience
- Coordinate with appropriate departments (Housekeeping, Breakfast and Maintenance)
- Follow all hotel and departmental policies and procedures, as well as health & safety protocols
Qualifications
- Hotel Front Desk experience is preferred
- Experience with hotel property management is required, Visual Matrix or similar PMS
- Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system
- Fluency in English with both verbal and written communication; additional languages are a plus
- Ability to work a variety of shifts and days of the week, including overnights
- Ability to work and multi-task in a fast-paced environment
Job Type: Seasonal
Pay: $15.00-$16.00 per hour
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Report job
