We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure.
Reporting to the Supervisor, this role is responsible for conducting an investigative analysis to identify, assess, determine, report, and action on activity to mitigate financial and/or reputational risk for QFG and their customers.
The Fraud Analyst is tasked with conducting timely and accurate reviews on various fraud types across all lines of business within QFG and payment channels (e.g. brokerage trading, loans, mortgages, wires, pre-authorized debits/EFTs, Interac e-Transfers, prepaid card, digital bank fraud, etc.).
The Fraud Analyst ensures alerts and investigations are evaluated, documented, managed and escalated appropriately by following the standard operating procedures.
The successful candidate will work closely with internal and external partners and directly with clients when conducting investigations.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Monitoring and analyzing information from various detection systems, tools, and reports to evaluate, investigate, and determine required actions.
- Overseeing Service Level Agreements and alert queues/inboxes to ensure timely action on alerts and requests.
- Identifying fraud patterns and trends and engaging with appropriate business partners to escalate issues as needed.
- Working closely and effectively with the Fraud Team to share information and trends for prompt action.
- Supporting the collection of evidence and information for multiple purposes, including incident reports, loss prevention, litigation, criminal prosecution, management statistics, and process improvements.
- Documenting actions and information discovered during investigations to develop and maintain account/case files.
- Engaging with clients through various communication channels to deliver an outstanding client experience, helping them become more financially successful and secure.
- Educating and advising stakeholders and clients to meet their immediate security needs and providing tailored solutions to protect them and prevent fraud losses.
- Promoting operational excellence within the department while balancing the need to conduct appropriate and thorough investigations.
- Providing input and developing recommendations for process and customer service improvements.
- Maintaining productive relationships with all internal and external stakeholders.
- Preparing reports, notifications, and activity/case filings for upper management or as required.
- Exercising judgment to identify, diagnose, and solve problems.
- Staying abreast of financial crime risk trends, relevant regulations, and compliance standards.
- Performing other duties or accountabilities as assigned.
- Have 2+ years of experience working in financial services, risk management, and/or financial crimes (e.g., AML, Fraud)
- Have strong analytical, problem-solving, and critical thinking skills with an "outside-the-box" mindset
- Develop and use structured approaches to identify root causes and opportunities, approach data with the right questions, and know how to recognize trends
- Possess excellent written and verbal communication skills, which are essential for interactions with clients and leadership.
- Have in-depth knowledge of risk and technology management as applied to fraud and/or criminal risk.
- Are self-motivated, energetic, results-oriented, and committed to adding value to the organization
- Understand the impact that your work has on the company and the customer journey
- Are a Certified Fraud Examiner (CFE) or a Certified Financial Crime Specialist (CFCS)
- Have knowledge of financial products, services, and processes
- Operating hours are 7 am to 8 pm, Monday to Sunday
- Shifts will be scheduled 5 days per week, not exceeding 40 hours in total
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
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