We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure.
The Supervisor of the Fraud team is responsible for leading a team to detect, manage, respond, and oversee alerts, cases, and incidents of external fraud against Questrade and its clients. The Supervisor will also promote thorough investigations and operational excellence within the department.
Reporting to the Senior Manager, Fraud, this role is responsible for ensuring fraud is managed at Questrade Financial Group.
The successful candidate will work closely with leadership/partners/vendors/direct reports to ensure alerts/cases are prioritized, reviewed, and documented. In addition, controls, documentation (e.g. procedures, playbooks), training, case tracking/reporting, regulatory requirements, stakeholder relationships, etc, are in place within the Fraud program and the enterprise.
This role will be an 18-month contract.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Promoting operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
- Developing and leading a team of Fraud Investigators/Officers and executing all aspects of fraud investigations with speed and impact.
- Monitoring and analyzing various information from detection systems, tools, and reports to evaluate, investigate, and determine required actions.
- Educating and providing advice to stakeholders and clients to meet their immediate security needs and offering tailored solutions to protect them and prevent fraud losses.
- Maintaining awareness of industry and regulatory developments.
- Reviewing, editing, and approving comprehensive investigative reports as per internal and regulatory guidelines.
- Advising Senior Management on solutions, fraud issues, significant control weaknesses or deficiencies, and trends identified during investigations.
- Supporting investigations against people or property of the Questrade Financial Group of Companies.
- Partnering with internal and external stakeholders, as well as industry peers, on best practices and trends as needed.
- Ensuring the proper training on all aspects of fraud investigations for the internal team and across Questrade Financial Group.
- Developing KPIs to track team performance, losses, and other indicators.
- Serving as a point of contact for internal teams for questions related to fraud losses.
- Overseeing tracking and monitoring to enable the identification of and response to fraud trends.
- Helping to develop and maintain playbooks in response to fraud incidents, engaging with business partners to scope and design holistic responses, and working with partners to implement those plans.
- Designing alert workflows as required and ensuring adherence to all SLAs within team functions.
- Have 3+ years of experience in fraud operations, investigations, and risk management in financial services, along with recent fraud prevention experience in an OSFI/IIROC regulated financial institution
- Possess a strong understanding of the overall fraud lifecycle with a solid understanding of the trade-off between fraud mitigation and customer experience in the financial sector
- Hold a Bachelor’s degree in business, a related field, or have equivalent experience
- Are proficient in Google Suite products like Docs and Sheets
- Possess excellent conceptual, investigative, and critical thinking skills; a strong investigative mindset to identify the root causes of fraud cases, and sound analytical thinking, planning, prioritizing, and executing skills
- Have experience analyzing and conducting root cause analysis to solve complex or ambiguous business problems
- Have the “know-how” to gather, analyze, organize, document, and present information in a succinct and organized manner
- Have a proven record of working closely with leaders across lines of business and have experience influencing and collaborating in cross-functional teams
- Possess strong people leadership, presentation, facilitation, and interpersonal skills
- Are a proficient written and oral communicator with the ability to work effectively with internal and external partners
- Are a proactive self-starter with a high degree of business and emotional intelligence
- Have the ability to see the big picture while being comfortable with day-to-day responsibilities
- Are a Certified Fraud Examiner (CFE) or a Certified Financial Crime Specialist (CFCS)
- Have experience with SQL and Power BI
- Hold a Master's degree in business or a related field
- Operating hours are typically standard office hours, however due to the nature of fraud incidents, occasional need to respond to urgent cases outside of regular work hours may be required
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
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