Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits, RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Competitive starting salary of $55,765
What you will be doing:
Reporting to the Director, Food & Beverage, the Food & Beverage Administrator provides vital support for the effective and organized operation of the Food & Beverage division.
Administrative & Operational Support
- Provide administrative support to the F&B leadership team.
- Coordinate dining reservations, group forecasts, special requests, and internal communications.
- Prepare daily reports for operational meetings and maintain current files for forecasts, operating hours, and group resumes.
- Process all non-food/beverage purchase orders and maintain stationary and supply inventory.
- Collaborate with Restaurant Managers and Chefs on menu development, editing and distribution.
- Ensure accurate menu rollouts and updates in Silverware.
- Monitor and assist in coordinating bi-weekly payroll for the F&B department.
- Liaise with restaurant reservation to maintain accurate online booking information.
- Maintain and distribute internal documents such as Restaurant Flat Sheets and IRD Amenity Catalogue.
- Respond to all large party and tour group inquiries; coordinate details with operations before confirming bookings.
- Coordinate bookings with hotel partners like tours
- Monitor and assist the response of the online reviews
- Maintain strict confidentiality and demonstrate professionalism in all F&B-related matters.
- Develop and maintain close and effective working relationship with all supporting department. To assist guests and colleagues with special request they may have
Perform duties as directed by the director of Food and Beverage or Hotel Management
Qualifications
Your experience and skills include:
- Previous experience in an administrative role required
- Minimum one year of administrative/coordinator/sales experience preferred
- At least one year of Food & Beverage experience; supervisory role is an asset
- Highly organized and detail-oriented, able to prioritize and meet deadlines in a fast-paced environment
- Discreet and professional, with the ability to handle confidential information
- Excellent communication and interpersonal skills, both verbal and written
- Strong computer proficiency including Microsoft Office
- Professional phone manner and guest service mindset
- University or College degree in a related field is an asset
Additional Information
Physical Aspects of Position (include but are not limited to):
- Occasional standing and walking
- Occasional bending and kneeling
- Occasional carrying and lifting up to 20 lbs
- Occasional ascending or descending ladders, stairs, and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
