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We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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Job Summary
Within the Department of Family Medicine, the Queen’s Family Health Team (QFHT), Belleville site, is a multidisciplinary team of health care professionals who provide primary health care services to the Belleville community. As an academic teaching centre, the Department trains future family physicians and conducts research in issues of primary health care delivery. QFHT is comprised of a number of medical practices and provides for a diverse, client centred work environment for all its employees. QFHT provides primary health services to rostered patients while modeling safe, efficient and collaborative clinical processes to Family Medicine residents and other health professional learners.
Reporting to the QFHT Clinic Manager administratively, and the Belleville Queen’s FHO Lead Physician functionally, the incumbent is responsible for the development, coordination, planning, information management, communication, and evaluation of patient clinical programs in Belleville. The Program Manager is a key member of the QFHT management team, providing strategic leadership, direction and professional oversight to regulated and unregulated health professionals on the team. The incumbent contributes to the University’s efforts to enhance equity, diversity and inclusivity, while contributing to the shared mission of the Department of Family Medicine. The incumbent is responsible for the day to day clinic operational activities, budget development and management, human resource supervision, and fostering an environment of continuous quality improvement.
Duties may vary depending upon Department and Ministry of Health priorities.
Job Description
- Manages the QFHT, Belleville site which includes the day to day clinical operations, allied health and clerical staff, program and service delivery, resource allocation, information technology coordination, and collaboration with the FHO physicians.
- In collaboration with the QFHT Clinic Manager, manages the Belleville site budget, and submits quarterly activity reports per Ministry of Health requirements.
- Develops, reviews and updates patient services and programs in collaboration with the Belleville physicians, allied health professionals, and community stakeholders (ie., Public Health, hospital, regional health authorities).
- Plans, prioritizes and manages work, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, organizes and leads staff recruitment committees, and makes recommendations regarding employee selection.
- Manages staff performance by establishing performance standards, reviewing and evaluating performance, and conducting formal performance reviews on an ongoing basis.
- Represents the Belleville site on various primary health care committees, working groups (ie., Ontario Health Team), and regional activities (ie., Covid-19 immunization clinics).
- As an expert user of the Electronic Medical Record (Oscar), acts as a resource for staff and provides training and support to clinic staff.
- Promotes and fosters a collaborative work environment.
- Maintains confidentiality in all aspects of patient, staff and organization information.
- Other responsibilities as assigned in support of the QFHT and Department.
REQUIRED QUALIFICATIONS:
- Undergraduate degree in relevant discipline. Masters degree considered an asset.
- Minimum 5 years experience in a clinical setting, preferably working in primary care, community care or acute hospital care.
- Minimum of 3 years experience in a management role with supervisory, budget and service delivery responsibilities.
- Demonstrated experience and skills in a team-based environment.
- Demonstrated ability to lead and implement projects successfully.
- Consideration may be given to an equivalent combination of education and experience.
SPECIAL SKILLS:
- Exemplary communication and interpersonal skills. Ability to communicate orally and in writing in a professional manner.
- Sound knowledge of health professional standards and relevant legislation (ie., PHIPA, Nursing and Regulated health professionals Acts, AODA, OH&S Act).
- Ability to lead change, establish priorities to accomplish goals and to organize work in a complex environment.
- Sound knowledge of and understanding of health information software and use of Electronic Health Records (EHR).
- Advanced computer and office skills, including database analysis, presentation development and ability to adapt to emerging technology.
- Analytical, interpretive, and problem-solving skills. Ability to proactively develop creative and systems-based solutions to problems or situations.
- Project management skills.
- Supervisory skills that support a diverse and high performing team to work toward shared objectives and optimize team effectiveness.
- Leadership skills that are inclusive of equity and inclusion.
- Flexibility, initiative, and resourcefulness to work independently at a senior level.
DECISION MAKING:
- Decide how new information, service needs, and policies affect the QFHT Belleville site and recommend changes to clinical services, policy or procedure.
- Makes budgetary and resource allocation decisions including priorities for services and programs.
- Evaluates job candidates and makes recommendations for hires.
- Evaluates employee performance and provides training, coaching and mentoring as appropriate.
- Makes recommendations as appropriate for employee discipline up to and including termination.
- Resolve problems within guidelines referring unusual situations to Clinic Manager and/or Physician lead.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].
