IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We are changing how people think about customer service, and we need your help!
We are looking for a Facilities/Office Manager to be the ultimate organizer and manage a wide range of services and processes that support the core business needs of IntouchCX. Someone with a multitasking mindset and a passion to meet the needs of both our team members and client-partners.
As Facilities/Office Manager, You Will…
- Direct, coordinate, and plan essential needs such as reception, security, maintenance, mail deliveries, cleaning, catering, waste disposal, and recycling.
- Ensure the campus meets health & safety requirements and create emergency preparedness plans.
- Circulate designated floors to ensure overall cleanliness and security standards are met.
- Respond appropriately to emergencies and/or urgent issues as they arise.
- Audit campus branding and work with management to implement appropriate signage.
- Supervise and coordinate contractor work for various projects, and follow up on deficiencies.
- Manage internal site visits to ensure preparation for all visits (badges, food orders, room booking/preparation, tech requirements, etc.)
- Manage/Coordinate/Assist in any events that are taking place at the Head Office.
- Create purchase orders and coordinate delivery logistics as required.
- Upload contracts and purchase requests for signature approvals.
- Assist with Asset tracking and inventory management of IT Assets assigned to the facility.
- Be responsible for all transportation logistics for both internal and external clients.
- Provide administrative back-up support for other team members as needed.
- Other responsibilities as assigned.
- High School Diploma or equivalent (required).
- Some post-secondary or completion of post-secondary schooling (preferred).
- Experience in the hospitality industry (preferred).
- The ability to handle a high volume of work.
- Strong time management, organizational, multi-tasking, and prioritization skills
- Exceptional attention to detail.
- Proven leadership qualities such as critical thinking and problem-solving skills.
- Strong communication skills and a love for collaborating with diverse groups of people.
- The ability to thrive in a fast-paced, ever-changing work environment.
- The flexibility to work a variety of shifts, including days, evenings, weekends, and holidays (depending on required project deadlines or emergencies).
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Benefits of Working as a Facilities/Office Manager…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
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