Facilities Attendant

The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.

The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance.

We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.

The Facilities Attendant position provides facility user support to enhance the quality, safety and standards of customer experience and facility operations. When supporting facility functions, they will provide quality customer service through their support of users of the facility spaces. This may include, but is not limited to, meeting room set up and take down, meeting room AV support, minor janitorial and clean-up of facility spaces following rentals or use. They may also be required to support the operations through additional customer service and behavior monitoring during larger events and performances. This position takes day-to-day direction from department staff they are assigned to work with and reports directly to the Supervisor of Recreation Facility Operations.

We are excited to announce that we are hiring two Permanent Part-Time Facilities Attendants (20 hours/week). This selection process may be used to fill other permanent part-time, and/or casual Facilities Attendant positions.

Probationary Rate: $21.71 per hour
Developmental Rate: $23.33 per hour
Qualified Rate: $24.96 per hour

1. Janitorial services:

• Perform basic janitorial and general cleaning of facility spaces, as per outlined standards, to ensure the safe and clean operation of the facilities.
• Stock and monitor washrooms and other facility areas for supplies and materials.

2. Facility Operation and Event Support

• Set up and take down of facility rooms, spaces and equipment as directed.
• Assist users and general public with the operation of meeting room AV and Hub equipment, as required.
• Provide on-site supervision to outdoor play/park spaces, as assigned, including Jubilee Spray Park, Skateboard Park and other areas as assigned.
• Assist program, Front of House and other department staff with the set up and take down of events, performances, and other department functions, as assigned.
• Conduct water tests and other daily facility operation tasks, reporting any issues or maintenance requirements to the supervisor immediately.
• Complete all forms and reporting requirements in a professional, timely manner.

3. Facility Supervision & Behaviour Monitoring

• Creates a positive environment for users, public, tenants and other staff through effective and respectful communication.
• Monitor behaviour of patrons, respectfully addressing inappropriate behaviour to ensure the safety and positive experience for all users of the park.
• Engages appropriate support from supervisor, and/or Enforcement Services, when required, to ensure safety of facility, other patrons, other staff, and self.
• Documents and records all incidents and facility damage as required.
• Follows all City standards and legislation related to respectful behaviour, FOIPP and other policies and procedure.
• Adheres to all Occupational Health and Safety requirements.

4. Other Duties

• Understand and adhere to City policies, procedures, and standards, whether written or implied, as amended from time to time.
• Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors.
• Engages appropriate support from supervisor, and/or Enforcement Services, when required, to ensure safety of facility, other patrons, other staff, and self.
• Documents and records all incidents and facility damage.
• Follows all City standards and legislation related to respectful behaviour, FOIPP and other policies and procedure.
• Act as a steward of the City's Corporate Culture by following the “Values, We Live By”.
• Perform other job-related duties as required.

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum (1) one year of customer service experience in a public setting.
• Excellent interpersonal skills, including strong verbal communication skills.
• Problem solving and critical thinking skills.
• Ability to work effectively and professionally with all levels within the organization and externally.
• Ability to work both independently as well as within a multifaceted team environment.

ASSET QUALIFICATIONS:

• Experience with basic meeting room AV equipment set up.
• Conflict Resolution training.
• Basic Level - ActiveNet, Microsoft Windows, Windows Media Player.
• Municipal Experience.

COMPETENCIES:
Thinking & Acting Strategically - Forward-thinking. Sees the big picture and imagines the future. Links long-range visions, strategies, and concepts to daily work. Aligns personal actions and initiatives with customer needs, and with organizational priorities and direction. To think and act strategically requires an understanding of our organizational direction, as well as the internal and external factors that influence decision-making.

Building Influential Working Relationships - Strengthening and developing working relationships and strategic alliances that are founded on ethics, trust, and guided by our corporate values of respect, leadership, accountability, communication, and integrity.

Optimizing Performance & Results - Reaches for excellence for oneself, one’s team, and the organization. Determined and focused on achieving outcomes that align with organizational goals. Creates goals and priorities that maximize resources while using an enterprising, resourceful approach to deliver outcomes and achieve customer expectations. Maintains accountability for results.

Growing Talent & Workforce Capacity - Honouring the individual differences that make each person unique. Being curious and committed to listening, reflecting, and learning. Developing individual and workforce capabilities to enhance the organization’s capacity to accomplish strategic goals, enhance program and service delivery, and provide an exceptional customer/client experience. Contributes to a learning and teaching culture.

Fostering Innovation & Steering Change – Creates an environment for transformation. Advances the City through improvement based on innovation and guides the associated change. Uses the skills, attitudes and behaviours needed to produce new or improved programs and services to meet current and future needs of our customers, our organization, and our community.

CONDITIONS OF EMPLOYMENT:

• Valid Alberta Class 5 Drivers License.
• Must obtain a satisfactory review of a three-year Driver’s Abstract with a maximum of six (6) demerits.
• Criminal Record check required.
• Standard First Aid CPR.

WORKING ENVIRONMENT:

• Shift Work - Includes evening, weekends and/or statutory holidays.
• Hours of Operation could be 7:00 AM to 1:00 AM.
• Overtime may be required.
• Travel may be required.
• All employees shall always act in a safe manner and will report any unsafe conditions, procedures or acts for the benefit of the City. Continual adherence to the City Safety Policy is mandatory.
• It is the responsibility of the employees to keep current on WHMIS and other safety-related procedures.

PHYSICAL REQUIREMENTS:

• Sitting, standing, walking, climbing, stairs, kneeling, manual dexterity, visual acuity/color vision.
• Climbing ladders, balancing, crawling, crouching, depth perception/night, lifting, pushing, reaching (both arms), use of feet (for control), pulling, outside work.
• Lifting to 20kg (44lbs).

IMPACT AND MAGNITUDE OF JOB (SCOPE):

• This position has no direct reports.
• This position does not manage a budget.
• This position is operational in nature in that it provides support and administration of a program across departments.

City of Spruce Grove

Community and Protective Services - Recreation and Culture - Recreation and Culture Facilities - Recreation Operations

Aug 19, 2025

Sep 01, 2025 11:59 PM