Company Overview
The Trauma Therapy Group is a trauma-focused therapy practice dedicated to providing holistic support to young creatives. Our mission is to help individuals overcome past pain and enhance their focus, courage, motivation, and creative freedom through specialized trauma therapy.
About Us
We are a trauma-focused therapy clinic based in Vancouver, BC, offering compassionate, evidence-based care. Our growing team of therapists is supported by a responsive and organized virtual administrative team, and we are now looking for an in-person Evening Operations & Client Care Coordinator to round out our support across hours and offer evening in-person admin presence as we move into a new clinic space.
Position Overview
We are seeking a reliable, detail-oriented, and tech-savvy individual to join our clinic for evening shifts (Monday - Thursday, 5:15 - 8:15pm PT). This role is ideal for someone who is comfortable being the on-site point person after traditional business hours, and enjoys both behind-the-scenes systems work and light client-facing support. This is an in-person position located at our clinic on East 10th Avenue and Commercial Drive in Vancouver.
Key Responsibilities
Administrative Support
- Monitor and respond to client emails/inquiries during evening hours
- Follow up with prospective clients who have not yet booked or re-booked
- Assist with client coordination and rescheduling tasks
Operations & Systems Support- Assist with updating systems documentation (SOPs, workflows)
- Conduct regular systems QA checks: Identify areas for improvement in UX, scheduling, communication, and internal processes
- Support with blog and newsletter copy writing
- Support in the fostering of referral networks
Client Care & On-Site Support
- Welcome and let in clients arriving for evening therapy sessions after the building locks at 6:00pm
- Ensure waiting areas and staff areas remain tidy and stocked
- Serve as a calm and professional presence at the clinic front desk during evening hours
About You
- You’re based in Vancouver, BC and available to work on-site evenings, Monday – Thursday (with the possibility of expanding your hours if it aligns in the future)
- You’re highly organized and comfortable working independently
- You enjoy data, systems, and fine-tuning processes for efficiency
- You’re warm, professional, and grounded in how you interact with clients and staff
- You’re comfortable using the following tools: Google Workspace, Jane, Slack, spreadsheets, and the CRM software Bigin by Zoho
- You care deeply about creating a trauma-informed, welcoming experience for all
- You have a background in healthcare admin, operations, or mental health settings
- You are interested in growth into a larger operations or clinic leadership role over time
Details
- Hours: Monday to Friday, 5:15–8:15pm PT (12 hours/week to start)
- Location: On-site at our Vancouver clinic
- Compensation: $22-$24/hour depending on experience
- Start Date: October 1st, 2025 - flexible
What We Offer
- A meaningful, mission-driven work environment
- A warm and collaborative team
- Opportunities to grow into a full-time role if aligned
- Supportive onboarding and training in trauma-informed systems and practices
To Apply:
Please send your resume and a brief note about why this role interests you to [email protected] with the subject line “Evening Operations Application – [Your Name]”
Job Type: Part-time
Pay: $22.00-$24.00 per hour
Expected hours: 12 per week
Application question(s):
- Are you experienced in using JaneApp?
- Are you comfortable using CRM software?
Work Location: In person
