There are some GREAT PEOPLE out there... we should know we hire them!
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ENTERTAINMENT PROGRAMS SUPERVISOR
Contract
Salaried
Application Deadline: June 30, 2025
Does working at Canada’s premiere live entertainment destinations intrigue you? This role serves as the primary operational liaison for concerts and live events, strategically managing the efforts of multiple departments to ensure seamless event execution. In addition to their core event management responsibilities, this role includes supervisory duties, overseeing team members, delegating tasks, and ensuring adherence to operational standards. This role requires advanced project management and leadership skills to oversee the event lifecycle from initial planning to post-show wrap-up, balancing high-volume workload demands by managing the advance of up to 15+ concerts/contracts simultaneously at varying stages of preparation. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you!
The job involves:
- Independently managing the comprehensive event advance process, collaborating with internal teams and external stakeholders. Responsible for the coordination of all non-technical Tour requirements
- Developing and maintaining detailed event documentation, including schedules, operational plans, and event reports, ensuring all departments remain on track
- Proactively identifying and mitigating risks to ensure seamless event execution, demonstrating high-stakes decision making and adaptability
- Providing post-event analysis, identifying opportunities for operational improvements and implementing strategic workflow enhancements. Preparing profit & loss reports and critical analysis of each performance
- Executing high-profile artist engagements, including meet-and-greet events, VIP experiences and media interactions
- Providing immediate, high level decision making during live events to mitigate issues, enforce contractual obligations and deliver a seamless performance
- Maintaining strong relationships with touring personnel, promoters, and vendors to enhance collaboration and optimize future negotiation outcomes
- Providing leadership, guidance, and support to entertainment programs team members
- Mentoring & training staff. Providing coaching, contributing to performance evaluations and recommending growth opportunities
- Maintaining meticulous records of production, logistics, and financial reconciliation, overseeing budgetary compliance ensuring complete transparency and accountability
- Acting as a brand ambassador, promoting Niagara Casinos within the entertainment industry to enhance venue reputation and attract top-tier talent
- Effectively communicate via approved channels with all stakeholders current statuses, plans of action and expected outcomes associated with a particular act
- Physical demands associated with this position include long periods of standing, extensive walking, ability to lift up to 50lbs
- Must thrive with an unconventional work schedule; fluctuating shift lengths including evenings and weekends, ability to support a 24/7 work environment
- Must be able to work extended periods in high-energy environments, crowded environments, including prolonged standing, exposure to loud music, restricted lighting, and confined spaces
- Working safely, and in compliance with OH&S policies and legislation
The ideal candidate has:
- Degree, Event Management, Business Administration or a related field, or equivalent work-related experience
- Minimum 3 years progressive experience in live entertainment, event operations or venue management. Minimum 1 year in a supervisory position
- Experience in managing high-profile entertainment productions, coordinating large teams, and executing complex logistics
- Exceptional strategic thinking and problem-solving skills, capable of making high-impact decisions under pressure with the ability to adapt quickly to real-time challenges in a fast-paced entertainment environment
- Advanced financial acumen to manage event budgets, and analyze cost efficiencies
- Superior project management & negotiation skills
- The ability to travel for company business when necessary
- Advanced computer skills (Excel, PowerPoint, Publisher, Word, Outlook, Adobe)
- Exceptional written and verbal communication skills
- Ability to deal with sensitive and confidential information
We thank all applicants for their interest, however, only those selected for an interview will be contacted
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos
