Dental Customer Relations Coordinator — Calgary, AB
Overview:
We are seeking an experienced Dental Customer Relations Coordinator to lead day-to-day front office operations at a busy, community-focused practice in Calgary, Alberta. The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.
Responsibilities:
- Lead front office operations: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements.
- Oversee billing/collections: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups.
- Maintain efficient patient flow and high service standards; resolve concerns promptly.
- Hire, train, schedule, and coach 2–3 front office team members; conduct performance check-ins.
- Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation).
- Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar; ensure data accuracy.
- Support compliance with infection-control protocols and applicable privacy legislation.
- Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow.
Qualifications:
- 3+ years of dental office leadership (lead admin, office manager, or equivalent) in Canada.
- Strong knowledge of Canadian dental insurance, eClaims/CDAnet, predeterminations, and AR best practices.
- Proficiency in major dental PMS platforms and insurer portals.
- Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset.
- Patient-centric, culturally sensitive, and comfortable in a high-volume environment.
- Asset: familiarity with provincial fee guides and federal/provincial programs (e.g., CDCP).
Schedule:
- Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand.
Compensation & Benefits:
- ~$30/hour CAD, negotiable for the right experience/skill mix.
- Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply).
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