Position title: Customer Service Representative
Department: Food & Beverage
Reports to: Honour Roll Supervisor/Manager
Employee status: Hourly, part-time (4 month contract)
Hours per week: Varies based on business needs
About the AMS
The Alma Mater Society (AMS), established as a formal constitution of UBC’s student organization in 1915, is UBC’s official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students’ interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students’ issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.
Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.
At the AMS, we believe that a diverse workforce enriches our organization, and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.
Position Purpose:
Honour Roll is Quick Service outlet located on the main level of the AMS Nest.
The Customer Service Representative is the first point of contact in all our venues and gives the first impression to our guests. They greet our guests and achieve sales goals through recommendation and suggestive sales techniques, resulting in superior guest service. They handle cash transactions while staying focused and level-headed even under pressure. We are looking for outgoing, friendly candidates who enjoy dealing with people while being hands on.
What's in it for you?
Wage: $18.00 / Hr + Tips
Sick leave, wellness hours and option to join our benefit package after probation
Duties and Responsibilities
- Provide friendly, prompt and professional guest service.
- Demonstrate and apply exceptional product knowledge resulting in sales increases
- Ensure front area is always clean.
- Sanitize, mop, clean dishes and properly dispose of garbage, recycling and food waste.
- Clear re-usable container bin and dispose to the master bin.
- Assist guests in public areas by answering questions and providing directions, resulting in excellent guest relations.
- Demonstrating excellent in-depth knowledge about products, AMS services and businesses, the venue and other services within the Student Union Building and on campus
- Always following the AMS food safety procedures.
- Demonstrating excellent grooming and uniform standards according to AMS procedures.
- Working with the AMS mission statement and values to operate a successful department.
- Other duties as required by Manager and Supervisor.
- Preference given to currently registered UBC students
- Previous experience in a food service environment an asset
- Food Safe certification is an asset
- Language: required to speak, read and write English
- Ability to stand for extended periods of time (full shift)
- Ability to learn quickly
- Ability to work as part of a team
- Ability to work in a fast-paced environment and remain calm under pressure
- Ability to do shift work (daytime, evenings, weekends and holidays)
- Ability to lift up-to 25kgs
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