Customer Service Representative

Please apply through Indeed only. No phone calls or in-store resume drop-offs

FULL TIME ONLY.

G2 or G driver’s license is mandatory.

We're Hiring! Join Our Team as a Customer Service Representative.

Are you looking for a dynamic role where no two days are the same? Our grocery store is hiring a Customer Service Representative (CSR) to assist with both store operations and our U-Haul rental services.

What You'll Do:

**Grocery Store Responsibilities:

• Ensure shelves and displays are fully stocked, organized, and clean, reflecting our store’s high standards.
• Provide excellent customer service by assisting customers in locating products and answering questions.
• Conduct regular inventory checks to maintain accurate stock levels and minimize losses.
• Rotate products according to expiration dates and store guidelines to ensure freshness and quality.
• Assist in receiving and unloading new shipments, verifying products against invoices and storing inventory appropriately.
• Follow all store policies and procedures for safety and cleanliness to create a safe shopping environment for everyone.
• Collaborate with team members to achieve common goals and maintain efficient store operations.
• Participate in setting up promotional displays and store merchandising to enhance product visibility and sales.
• Handle basic customer inquiries and escalate any complex issues to the appropriate team member.
• Be proactive in identifying potential hazards on the shop floor and taking immediate action to prevent accidents.

**U-Haul Rental Responsibilities:

• Answer customer inquiries via phone and in-store regarding U-Haul rentals.
• Process truck and trailer reservations, rentals, and returns.
• Assist customers in connecting trailers to their vehicles safely.
• Ensure all U-Haul equipment is clean and properly maintained.
• Provide excellent customer service and resolve rental-related concerns.

Job Types: Full-time, Permanent

Pay: From $17.20 per hour

Ability to commute/relocate:

• Thunder Bay, ON P7B 3Z7: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person