Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong commitment to providing outstanding customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive experience through various channels including phone, email, and chat.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring high-quality service at all times.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with professionalism and empathy, working towards satisfactory resolutions.
- Perform data entry tasks accurately to maintain up-to-date customer records in the system.
- Conduct outbound calling as necessary to follow up on customer inquiries or provide additional support.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Utilize Microsoft Office and other computer applications to manage communications and documentation efficiently.
- Maintain knowledge of company products and services to provide informed recommendations to customers.
Requirements
- Proven experience in customer service or call center environments is preferred.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse clients.
- Strong typing skills with a focus on accuracy in data entry tasks.
- Excellent phone etiquette and communication skills, both verbal and written.
- Familiarity with cash handling procedures is a plus.
- Proficiency in Microsoft Office applications and general computer skills are essential.
- Ability to analyze customer needs and provide tailored solutions effectively. Join our team as a Customer Service Representative where your skills will be valued, and your contributions will make a difference!
Job Type: Full-time
Pay: $15.00-$18.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
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