CUSTOMER SERVICE REPRESENTATIVE (Administrative Assistant)
Requisition #: R25-3360 (GOAPRDJP00000678)
Location: Edmonton, AB (Onsite, 5 days a week)
Engagement Type: Contract
Number of Resources required: 1
Rate (CAD): Up to $31.50 per hour / Commensurate with related experience and market competitiveness
Term: 2025-09-22 to 2026-09-30 with 12 month extension available (up to 24-month contract)
Hours per day: 7.25
Security Screening: Standard (Criminal Record Check)
Submission Deadline/Closing Date: August 29, 2025 (12:00 PM Mountain Time)
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Tri-global Solutions Group Inc. is seeking one (1) Customer Service Representative to join our talented Service Delivery team at the Ministry of Service Alberta and Red Tape Reduction (Government of Alberta).
WORK MODEL: The successful contractor(s) will be working fully onsite at Park Plaza Building, 10611 - 98 Avenue NW, Edmonton, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 - 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays. Work must be done within Edmonton, Alberta area due to the in office requirements.
Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.
If you know other consultants who may be interested in this opportunity kindly share this job posting.
Thank you.
Tri-global Solutions Group Inc.
Website: https://tri-global.com
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PROJECT OVERVIEW
Reporting to the Team Lead Customer Service, this position has a primary responsibility to deliver front line customer service interacting with clients over the phone, in person or by email for them to gain access to the laws, legislative materials or official materials that they require.
This position provides customer service to Alberta King's Printer clients by assisting them with researching and locating appropriate information that the Alberta King's Printer offers. The Customer Service Representative is responsible to perform sales transactions in person or by phone, email and mail. As clients order legislative materials, this position also assists with the printing of legislative materials in a just in time fashion, as over 70% of the laws are sold primarily as print on demand items. In addition, this role provides cover-off and assistance to the Shipping and Inventory Coordinator, when required.
This position ensures all relevant Government and Service Alberta and Red Tape Reduction legislation, business plans, policies, and standards are recognized and complied with ensuring that day-to-day activities are performed accurately, efficiently, and in accordance with established policies and procedures while maintaining a high level of customer service. All transactions must meet Government of Alberta (GoA) Payment Card Industry (PCI) requirements.
DESCRIPTION OF SERVICES
- Primary contact for telephone and walk-in clients that request legislation, government publications or official government materials produced by the GoA
- Provides assistance to clients using the King's Printer website - which may include guidance on how to locate information or help them through the ordering process on the website for legislation or official materials
- Assist clients with inquiries regarding their KP Source Professional subscription or accessing on-line legislative collections
- Assists customers by researching and locating information that Alberta King's Printer provides, including requests for historical or point-in-time legislation
- Researches and makes appropriate referrals regarding government publications and services not available through Alberta King's Printer
- Prepare invoices for official materials distributed by Alberta King's Printer; prints legislative network items as requested by customers (print on demand legislative items)
- Ensures all processed transactions meet strict PCI standards and balances daily transactions (internet and credit card authorizations) and monies collected on transactions
- Ensures legislative amendments are distributed with all legislation when required for in person sales or when providing backup to the Shipping and Inventory Coordinator
- Assist with the collection of past due invoices.
- Record tracking in Excel.
- Answer phone calls and emails.
- Create documents as required.
- Assist with the digitization of historical documents as required.
- Organize events, and book rooms as required.
- Copy, scan, file and perform records management of physical and digital documents.
- Proofing and formatting word documents as required.
- Provide backup coverage to Shipping & Inventory Coordinator.
- Pick, pack and ship legislation and official materials, ensuring that all legislative amendments are distributed with applicable products and ensuring high-security and serialized items are distributed and tracked within the requirements of established policy and service level agreements.
- Research and or coordinate with multiple shipping vendors to secure most efficient and cost effective delivery service to clients.
- Ensures there is sufficient stock in the storefront to meet customer's demands.
- Assists with other shipping and inventory control functions as directed by Team Lead or Manager.
- Assists with other administration functions as directed by branch leadership team.
MANDATORY SKILLS
- High School Diploma/GED. (Yes or No)
- Experience providing customer service technical troubleshooting and problem resolution. (1 years+)
- Experience working in a role that demonstrates customer service skills with clients, either in person or call Centre: Answer phone calls, responding to email enquiries, provide applicants and the public with the appropriate documents and refer callers to the appropriate areas, and forward email packages. (2 years+)
- Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
DESIRABLE / NICE TO HAVE SKILLS
- Experience proofing and formatting word documents in a work setting. (1 years+)
- Experience with Microsoft Great Plains Dynamics or similar supply chain software (1 years+)
- Experience with using CXone (1 years+)
NOT FOR YOU?
Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.
WHY WORK WITH TRI-GLOBAL?
- Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
- Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
- Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.
Job Type: Full-time
Pay: Up to $31.50 per hour
Benefits:
- Work from home
Application question(s):
- WORK MODEL: The successful candidate(s) will work onsite in Edmonton, Alberta. Please confirm that you are based in Edmonton or its surrounding areas
Education:
- Secondary School (required)
Experience:
- working within a Public Sector organization: 2 years (preferred)
- proofing and formatting word documents in a work setting: 3 years (preferred)
- Skilled in client-facing customer service tasks: 5 years (required)
- MS Great Plains Dynamics or similar supply chain software: 2 years (preferred)
- using CXone or similar call centre software: 2 years (preferred)
- customer service technical troubleshoot/problem resolution: 3 years (required)
- customer service with clients, in person or call Centre: 4 years (required)
- customer service/administration or a similar applicable role: 5 years (required)
Licence/Certification:
- education in the area of office administration (preferred)
- Postsecondary education in the area of office administration (required)
Work Location: In person
