Job Description:
Client Manager
Jonas Club
THE COMPANY
Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing Industries. Jonas boasts 53 distinct brands, all of which are respected and longstanding leaders within their own domain.
THE POSITION
Reporting to the Director of Sales, the Client Manager is responsible for driving revenue growth through new logo and back-to-base sales of software and services. You will guide prospects and customers through the sales journey, ensuring their questions are thoroughly and accurately addressed. This role requires strong communication skills, attention to detail, a solid understanding of Jonas Club’s products, and the ability to consistently meet or exceed sales targets. Achieving these targets will depend on your results-oriented mindset, strong sales abilities, disciplined CRM management, and the capacity to build lasting relationships while adapting to client needs and ensuring customer satisfaction
JOB RESPONSIBILITIES
- Manage the entire sales process, overseeing all stages from lead generation through product demonstration, negotiation, and closing deals
- Maintain discipline with CRM, ensuring all interactions and updates are accurately recorded and CRM hygiene is consistently upheld throughout the sales cycle
- Meet Activity KPIs and Sales Revenue Targets, consistently achieving client engagement and revenue generation goals
- Drive value by managing and nurturing current accounts, minimizing attrition by building strong relationships, providing regular touchpoints throughout the year, and assisting with contract renewals and documentation
- Maintain a customer-first attitude, prioritizing client needs in all interactions to ensure exceptional customer service and satisfaction
- Collaborate closely with the marketing team, executing on marketing-qualified leads with speed and precision, ensuring timely follow-ups and seamless coordination between sales and marketing
- Prepare quotes and manage contracts, handling documentation and responses to requests for proposals (RFPs) accurately and efficiently
- Conduct both onsite and remote product demonstrations to showcase the benefits of Jonas Club solutions
- Participate in trade shows and industry events to promote Jonas Club products, build relationships, and represent the company
- Provide regular sales reports, delivering consistent updates to the Director of Sales on pipeline activity, targets, and closed deals
JOB QUALIFICATIONS
- 10+ years of sales experience, with at least 5 years in client management or account management
- Proven success in selling software, including SaaS solutions
- Strong knowledge of CRM systems, particularly Salesforce
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively, with strong problem-solving abilities
- Experience in conducting software demonstrations and handling objections
- Strong organizational and time management skills
- Self-motivated, with a focus on customer service and achieving sales targets
- Ability to travel within Canada and the United States
- Experience with Jonas Club software or similar solutions is an asset
Business Unit:
Jonas Club
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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