Cannabis Retail Manager

About Us

Craft Greenery Cannabis is a 19+ boutique dispensary located in the vibrant Joyce-Collingwood neighbourhood of Vancouver, BC. Open daily from 10am to 11pm, we are a relatively new business approaching our 2-year milestone, specializing in a thoughtfully curated selection of high-quality, locally sourced cannabis products.

We take pride in building strong vendor relationships with BC producers to secure exclusive products, gain insights into upcoming offerings, and stay informed on industry developments.

Founded by two dedicated entrepreneurs after years of meticulous planning, our small, passionate team creates an environment that encourages initiative, personal growth, and professional development. With a strong reputation for knowledgeable, friendly staff and a customer-focused experience (as highlighted in positive reviews on platforms like Yelp and local directories), we provide significant opportunities for career advancement and hands-on involvement in business expansion.

We adhere to the principles of the Ganjier assessment protocol, treating cannabis like fine wine through structured evaluation of appearance, aroma, flavor, and effects, and we champion a scent language-forward approach to guide customers in discovering products that align with their preferences and wellness goals.

Job Summary

We are seeking an experienced Cannabis Retail Manager to lead our team at Craft Greenery Cannabis. In this full-time role, you will oversee daily operations, ensure exceptional customer service, maintain regulatory compliance, and foster a culture of education, initiative, and passion for the cannabis industry.

The ideal candidate will bring multi-store management experience, proficiency with Greenline POS systems, and a collaborative mindset to work closely with our Ecommerce Manager and Assistant Manager on sales strategies, campaigns, and inventory selections. You will participate in regular meetings to align on campaigns, build strong relationships with BC producers to secure exclusives, and drive the industry forward through active engagement, leveraging thoughtful strategies to support growth. A clean driving record is required for delivery tasks.

Responsibilities

Operations and Leadership

• Manage all aspects of store operations, including opening/closing procedures, inventory management, merchandising, and visual displays to create an inviting and efficient retail environment.
• Lead, train, and mentor a team of floor staff and budtenders, working closely with the Assistant Manager to conduct performance reviews, schedule shifts, and promote professional development to build a high-performing team.
• Monitor and optimize store performance metrics, such as sales targets, inventory turnover, and customer satisfaction, using thoughtful, data-driven strategies to implement improvements.
• Collaborate with the Ecommerce Manager and Assistant Manager in regular meetings to coordinate sales strategies, promotional campaigns, and inventory selections, ensuring alignment between physical and online storefronts through proactive and innovative approaches.

Customer Service and Product Knowledge

• Champion our scent language-forward approach by educating customers on product aromas, terpenes, and the Ganjier assessment protocol to provide a personalized and informed shopping experience.
• Maintain deep product knowledge by sampling and testing products (supported by staff discounts to encourage exploration) to speak from personal experience when recommending items to customers.
• Conduct regular product homework as part of the role, sharing personal reviews and detailed descriptions with peers to enhance team knowledge and improve customer interactions.
• Handle customer inquiries, resolve concerns, and create a welcoming atmosphere that reflects our community-focused values in the Joyce-Collingwood neighbourhood.

Vendor Relationships and Industry Engagement

• Build and maintain strong relationships with BC cannabis producers to secure exclusive products, gain insights into upcoming offerings, and stay informed on industry affairs.
• Actively participate in industry initiatives, such as events, collaborations, or advocacy, to contribute to the growth and advancement of the cannabis sector in BC.
• Provide input on inventory selections in collaboration with the Ecommerce Manager and Assistant Manager, prioritizing high-quality, locally sourced products that align with customer preferences and market trends, ensuring at least one team member has tested each product.
• Conduct independent research on industry trends, regulations, and new products to keep the team informed and position Craft Greenery as a leader in innovative changes.

Qualifications

• Proven experience as a retail manager in the cannabis industry, optionally with multi-store oversight and a track record of achieving sales goals in a competitive environment.
• Proficiency with Greenline/Cova POS systems for transaction processing, inventory management, and sales reporting; no e-commerce integration required but ability to use the tool for campaign alignment is essential.
• Passion for the cannabis industry, with a deep understanding of product categories, terpenes, and assessment methods like the Ganjier protocol, and a commitment to experiential product knowledge.
• Strong leadership and communication skills, with the ability to inspire a team, collaborate with the Ecommerce Manager and Assistant Manager, foster authentic customer connections, and build vendor relationships.
• Enthusiasm for taking initiative and pursuing personal and professional growth in a dynamic, opportunity-rich environment.
• Background or interest in related fields such as holistic healing, luxury retail, business management, marketing, social media, or lifestyle/wellness products is a plus.
• Commitment to taking on roles within the broader cannabis industry to drive innovation and growth.

Requirements

• Must be 19+ with the ability to verify customer IDs accurately and responsibly.
• Valid driver’s license with a clean driving record for delivery tasks.
• Entrepreneurial mindset: Eager to take initiative, gain comprehensive business knowledge, and contribute to growth rather than just collecting a wage.
• Commitment to personal and professional development, with a desire to advance within a growing company that leads industry evolution.
• Ability to adapt to rapid changes in regulations, trends, and product offerings while maintaining operational excellence.
• Self-starter capable of independent research, staying current on news, and upholding in-depth product expertise through sampling and testing.
• Understanding of the Joyce-Collingwood neighbourhood demographics and a passion for community engagement.
• Willingness to engage with BC producers and industry stakeholders to build relationships and contribute to the cannabis sector’s development.
• Selling It Right certificate or willingness to obtain certification upon hire.

Hiring Objective

We are a 19+ storefront seeking a dynamic Cannabis Retail Manager to elevate our operations and team in an environment that fosters initiative, personal growth, and professional development. This role is ideal for someone passionate about crafting exceptional, knowledge-driven customer experiences in a boutique setting known for its curated selections, expert guidance, and strong vendor partnerships, while collaborating to align in-store and online strategies and advance the cannabis industry.

An Ideal Candidate Would Have the Following

• A desire to gain job experience: Ability to learn the ins and outs of a growing cannabis business in a dynamic industry; if you're simply looking to fill time and collect a wage, this role isn't for you—we want someone eager for hands-on knowledge and continuous growth.
• Ability to adapt: As a key leader, your career will evolve with the business, always learning new skills and seizing opportunities to level up in a rapidly changing sector.
• Self-Starter: Once familiar with the storefront, you'll independently research industry developments, regulations, and products to drive innovation, including testing products to provide firsthand insights.
• Collaboration Skills: Comfortable working closely with the Ecommerce Manager and Assistant Manager to align on sales strategies, campaigns, and inventory selections through regular meetings.
• Product Expertise: Commitment to maintaining extensive product knowledge through staff discounts for sampling, providing personal reviews, and sharing insights with peers to enhance customer service.
• Industry Engagement: Passion for building relationships with BC producers and participating in industry initiatives to secure exclusives and contribute to the cannabis sector’s growth.
• Growth Mindset: Enthusiasm for taking initiative and pursuing personal and professional growth in a dynamic, opportunity-rich environment.
• Hobbies/Industries that could assist in this role: Background or interest in holistic healing, alcohol and cannabis sales, marketing, social media, business management, e-commerce, luxury retail sales, or lifestyle & wellness products.
• Key Values: Understanding of Joyce-Collingwood neighbourhood and demographic, passionate about learning, enjoy making authentic customer connections, ability to maintain a strong understanding of industry and remain well-versed in product knowledge with dozens of new products entering weekly.

Job Type: Full-time

Pay: $20.00-$22.50 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Mileage reimbursement
• On-site parking
• Paid time off
• Store discount

Work Location: In person