Penticton Nissan is looking to add a Business Development Consultant / Appointment Coordinator!
The ideal candidate will have excellent communication skills, strong work ethic, and a TEAM first attitude. Daily communication by telephone and email with customers (both outbound and inbound) to schedule service appointments and log/track customers data into CRM.
If you’ve been part of a team environment, understand the qualities of hard work, self motivation, and being a great teammate, we want you!
Responsibilities:
- Reach out to data base to book customers for service. Drive appointments upward.
- Reach out to customers that have declined ‘recommended maintenance’ and try to rebook.
- Reach out to ‘lost’ customers that haven’t returned to the store in X amount of time.
- Assist in fielding incoming service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service.
- Make SSI (Service Satisfaction) calls with the goal of achieving high scores.
- Be able to multi-task in a fast-paced environment
- Develop and create lasting guest relationships
- Deliver exceptional customer service at all times
- Assist the service department in updating customers. Ensuring guests are contacted on ‘promise times’.
The requirements:
- Strong communication and phone skills
- Strong ‘selling’ ability
- ‘No fear’ personality
- Experience with PBS is considered an asset
- Organization skills is a must
- In dealership position.
- Team player that can work closely with others
- Enjoy working in a fast-paced environment
- Multi task skills are an asset
- NOTE! No experience in automotive necessary. If you’ve been part of a team environment, understand the qualities of hard work, self motivation and being a great teammate, we want you!
- Previous experience in a call centre or BDC role is a bonus
- Must have legal right to work in Canada
Why choose us!
We are a local family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 11 award winning dealerships across BC. As an established and growing company, we offer:
- Competitive pay
- Great culture and individuals
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards – commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
#INDHIGH
Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
