Bilingual Customer Technical Support Specialist (English/French)
Richmond Hill, ON (On-site)
Permanent, Full-time
$65,000 – $75,000 + Benefits
Job Overview:
We are hiring a Bilingual Customer Technical Support Specialist to provide first-line support for hardware and networking devices. This position requires strong technical troubleshooting skills, fluency in both English and French, and the ability to deliver a high level of customer service.
Key Responsibilities:
- Respond to customer inquiries via phone and web
- Troubleshoot network and device issues remotely
- Escalate unresolved technical problems
- Maintain logs of interactions and solutions
- Assist with documentation and knowledge sharing
- Provide basic internal IT support when needed
Requirements:
- Post-secondary education (Computer Science or Networking preferred)
- Experience in technical support or networking
- Strong understanding of TCP/IP, Wi-Fi, SOHO/SMB networks
- Fluent in English and French (written and verbal)
- Excellent problem-solving and communication skills
- Prior call center or tech support experience preferred
- Eligible to work in Canada
Perks & Benefits:
- Bonus pay
- Extended health, dental, and vision care
- Life insurance
- Paid time off
- Company events
- On-site parking
For More information, Kindly reach out to [email protected]
Job Types: Full-time, Permanent
Pay: $65,000.00-$75,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
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