About Us:
At Franke we design and deliver innovative bathroom and water system products for public and institutional spaces across North America. Our solutions are built to be reliable, functional, and long-lasting; and our team is just as dependable. We're currently seeking a Bilingual Technical Support Representative to join our growing team!
What You'll Be Doing:
As a key contact for our customers, you'll use your bilingual skills to deliver high-quality support and technical expertise. Your day-to-day will include:
- Providing bilingual (French/English) technical support via phone and email
- Identifying parts, diagnosing issues, and offering effective equipment solutions
- Recommending additional products and services through suggestive selling
- Collaborating with internal teams to resolve issues quickly and professionally
- Ensuring a positive customer experience through clear communication and timely problem-solving
What We're Looking For:
We’re looking for someone who is professional, personable, and ready to make a difference.
Qualifications:
- Fluency in French and English (spoken and written) — Required
- Minimum 6 months of customer service or client-facing experience
- Experience or interest in plumbing or electronics maintenance/repair considered an asset
- Strong communication, problem-solving, and organizational skills
- Proficiency in MS Word, Excel
- Experience with PBS or similar systems considered an asset
- High School Diploma or GED; post-secondary education
- 1 year of data entry experience preferred
Equal Opportunity & Accessibility:
Franke Kindred Canada is an equal opportunity employer. We are committed to fostering an inclusive, accessible workplace where all individuals are treated with dignity and respect. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If you require accommodations, please let us know in advance and we will work with you to meet your needs.
Ready to Apply?
If you're bilingual, tech-savvy, and love helping people, we’d love to hear from you. Click Apply Now to join a team that values innovation, teamwork, and customer satisfaction.
*** Please note that this position has a targeted start date for October 2025. Due to a high volume of applicants, only those selected for an interview or screening call will be contacted. We appreciate your interest and understanding.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Midland, ON L4R 5E3: reliably commute or plan to relocate before starting work (required)
Language:
- both French and English (required)
Work Location: In person
