BILINGUAL CUSTOMER EXPERIENCE ENGLISH-FRENCH
Are you looking for a great place to work where you can make a difference? TIGER Drylac is the perfect place for you.
At TIGER, We don't just hire to fill a position, we hire to expand our family. Join to our TIGER Family!! #joinTIGER
This is a *hybrid* position, which means you will need to be in the office 3 days a week. Our offices are located in Guelph, ON.
Main Activities
- Provide Customer Service through processing orders accurately, requests for product inquiries, price quotations, contracts, returns and cancellations in a timely and professional manner
- Provide constant communication with customers, sales representatives, and intercompany personnel via phone, email, text and webchat
- Use various computer programs (SAP, Genesys, etc.) in order to preform daily functions
- Adhere to procedures, processes, and policies as per TIGER and ISO standards
Required Qualifications:
- High School Diploma or GED
- 3+ years’ experience working in Customer Experience
- French is a must
- English is a must
- Excellent customer service/interpersonal skills
- Pleasant and professional phone etiquette
- Excellent organizational skills and a proven ability to multitask with strong attention to detail
- Proficient in Microsoft Office suite (Word, Excel & Outlook)
- SAP knowledge an asset
Salary range: 56,000 - 66,000 CAD based on experience and skillset.
TIGER Drylac Canada, In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. TIGER Drylac Canada, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.
SPECIAL ACCOMMODATIONS FOR APPLICANTS
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
To request an accommodation please email to: [email protected]. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
WHAT CAN YOU EXPECT?
Once we receive your email, you will be contacted regarding the next steps. Please note that you may need to provide information to support your request for an accommodation. TIGER Coatings North America will contact you and discuss your request and determine what accommodation is reasonable and communicate the next steps.
Important notice: TIGER Coatings North America, will only share information regarding the requested accommodation with those individuals who have a specific need to know.
Report job
