Who are we?
National Refrigeration and Air Conditioning Canada Corp. is a leading North American manufacturer of commercial refrigeration products marketed under the KeepRite Refrigeration brand name. These products include specialized applications in food storage and processing, industrial process cooling, including evaporator coils, condensing units, condensers, heat transfer and heat recovery and air conditioning products. From the smallest unit to the very largest, KeepRite Refrigeration brings experience and commitment to the refrigeration industry - beginning with the product design and engineering, and continuing through manufacturing, sales and aftermarket support. KeepRite Refrigeration products have been manufactured and distributed worldwide for 80 Years.
About the Role:
We are currently seeking a Bilingual Customer Service Representative, who, being self-motivated and working independently, is responsible for providing prompt, courteous and knowledgeable service to clients and customers. Communicating with various departments within the organization, the Representative seeks out the information necessary to provide knowledgeable and accurate responses to various inquiries. This detail orientated individual will possess excellent verbal and written communication skills, in both French and English, strong organizational skills, demonstrate the ability to read, write, retain and use information as well as multi-task, work under pressure and adhere to strict deadlines.
Responsibilities include, but are not limited to:
- Receive, interpret and respond to sales or customer inquiries where French communication is required or preferred.
- Be the liaison, communicating with various departments, including warranty, shipping, order entry, parts or sales, in order to translate and gather the necessary information to respond to any French language inquiries in a timely manner, seeking out additional support when required.
- Regularly monitor the open orders report and send notifications to customers to arrange/provide notice of shipments.
- Relay pertinent information and documentation to the appropriate parties in a timely manner.
- Assist with order follow up and invoice tracking.
- Ensure company and department processes and procedures are followed at all times.
- Prepare detailed reports and documentation utilizing Microsoft office products and internal software programs.
- Provide support and back up to Order Entry.
- Participate in meetings and training sessions as required.
- Perform other duties as assigned.
Preferred Qualifications/ Skills:
- High school graduation diploma or equivalent.
- Minimum 2 years’ previous experience in a bilingual customer service role.
- Knowledge of refrigeration parts and components considered an asset.
- Must be able to read, write and converse fluently in both French and English.
What we offer:
- Top company known for innovation in its field
- Privately owned company with a strong future
- On-site UL-certified lab, with 15,000 square feet of state-of-the-art research and development equipment
- Comprehensive and competitive company-paid benefits package
- Registered DC pension program
- Professional Development and Membership Reimbursement
Location: 159 Roy Blvd, Brantford, N3R 7K1 (On-site, 5 days a week)
Hours of Work: Monday – Friday, 8:00 am – 4:30 pm/ 8:30 am - 5:00 pm
Accessibility:
KeepRite Refrigeration is proud to be an equal opportunity employer, committed to fostering an inclusive and accessible hiring process. We strive to ensure our recruitment, assessment, and selection processes are barrier-free and accommodate applicants with disabilities as needed. Please notify the HR department upon scheduling your interview if you require accommodation in advance.
To learn more about KeepRite Refrigeration, please visit www.k-rp.com
