Job Overview
We are seeking a dedicated and motivated Assistant Lodge Manager to join our team. The ideal candidate will play a vital role in supporting the daily operations of our senior living lodge, ensuring exceptional service delivery and fostering a positive work environment. This position requires strong leadership skills, excellent customer service abilities, and a passion for delivering a high quality resident experience.
Duties and Responsibilities
Specific duties and responsibilities of this position shall include but not be limited to the following:
Operational Management
- Assist in the day-to-day management of the lodge, ensuring smooth operations and adherence to policies and procedures.
- Ensures lodge program compliance with nutritional, safety, sanitation and quality standards, and provincial regulatory requirements
- Maintains and adjust task lists, schedules for cleaning and equipment maintenance, in collaboration with the Lodge Manager, Director of Lodge Operations, and other departments
- Conducts frequent audits of department records (ie: temperature logs) to ensure compliance
- Oversees inventory control, budgeting, and purchasing for a cost-effective program, works with Dietary Support and Special Projects Coordinator
- Reviews and approves work order requests submitted by staff, and reviews work completed
- Maintains relationships with suppliers, contractors, and vendors
- Communicates regularly with Lodge Manager regarding all work, projects, issues
- Participates in annual budget process and monitors department spending
- Provides input to administration on policies and procedures
- Liaises with other departments as required
Resident Services
- Fosters a positive and supportive environment for residents
- Address and resolve resident concerns and complaints in a timely manner with support from the Lodge Manager
- Ensures services are coordinated for new residents
- Ensure residents’ needs are met, including health, safety, and recreational needs
- Encourages and receives resident feedback on services provided
Staff Management
- Assist in recruiting, training and supervising lodge staff
- Crosstrain with the Lodge Manager for scheduling and provides coverage when Lodge Manager is absent
- Supervises Head Cook, Housekeeping, Afternoons, and Nights staff including training, coaching, disciplining, resolving employee issues, liaising between employees and upper management,
- Reviews job performance including regular work inspections; completes annual performance evaluations
- Conducts and attends department staff meetings
- Promote a positive and collaborative team environment
Health & Safety
- Implement and monitor health and safety protocols to ensure a safe environment for residents and staff.
- Completes regular health and safety inspections/reports to maintain health and safety standards
- Ensures compliance and provides input to MHF’s safety program
- Reviews incident reports with Lodge Manager and others as needed
- Supports outbreak management program
Safety Responsibilities
- Keeps self and others healthy and safe according to the AB Occupational Health & Safety Act, Regulation and Code
- Maintains a culture of safety by ensuring adherence and compliance to policies, goals, standards, practices, procedures, permits, audits, protocols, rules, and legislation
- Business casual attire
- Flat, non-slip, closed-toed shoes
- Aprons provided when in kitchen
Abilities, Skills and Experience
Excellent leadership, communication and interpersonal skills
Proficiency in Microsoft Office Suite and management software, experience with Yardi would be an asset
Strong organization, time management, problem solving and planning skills
Ability to work independently and collaboratively in a team environment
Strong verbal and written communication skills: able to explain instructions clearly and effectively, to lead meetings and conduct training
Ability to constantly improve and learn
Compassionate and patient demeanor with a genuine interest in working with seniors
Minimum Qualifications
Diploma or equivalent in business administration/management or Health Care Administration or hospitality/housing industry from a recognized post-secondary educational institute, and
Minimum of three years’ relevant experience working in a supervisory or management role
Clear criminal record check
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
