Administrative Penalty Tribunal Services Clerk

ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THIS ROLE
Reporting to the Supervisor Administrative Services, Administrative Penalty Tribunal, this position is responsible for providing administration and customer service support to the Administrative Penalty Tribunal (APT) program including preparing and distributing correspondence, processing payments, providing information, and responding to inquiries concerning Region bylaws, legislation, policies, and APT processes and procedures.

WHAT YOU'LL BE DOING

• Provides information to the public by responding to telephone, electronic, and in-person inquiries concerning Region bylaws, legislation, policies, and APT processes and procedures.
• Provides information on the APT process including how to pay an administrative penalty, options to dispute, time extension requests, accommodation requests, required forms, expected timeframes, website navigation, and general APT information.
• Processes payments including support with the Region's online payment system, payments received through mail, and in-person payments.
• Reviews accommodation requests and provides information and available options to meet identified needs.
• Coordinates the process to address recipients who fail to show up for their screening and/or hearing review including updating the case management system, processing late fees, and preparing and sending correspondence to recipients.
• Coordinates the process to address defaulted penalties including conducting queries in the case management system, developing reports, preparing correspondence, liaising with the Print Shop for mail distribution, and sending defaulted penalties to the Collections team.
• Ensures room set-up for in-person screening and hearing reviews.
• Reviews, processes, and responds to requests for copies of records.
• Provides support to the Screening and Hearing Officers as required including gathering relevant documents and/or information, scheduling, administration, and case management system support.
• Provides administrative support to management as required.
• Ensures that services provided meet regional customer service standards.
• Ensures adherence to the Region’s policies, guidelines and bylaws and manages information in accordance with legislation and corporate standards.
• Performs other duties as assigned to meet Departmental goals and program/service objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Post Secondary Diploma/Certificate (1 year or more) in related field or approved equivalent combination of education and experience.
• Minimum three (3) years experience providing administrative or customer service support in an office environment including demonstrated legal, court, or adjudicative experience using a case management or database system to access data.
• Satisfactory Police Criminal Background Check.
• Demonstrated knowledge of a broad range of applicable legislation, bylaws, and adjudicative procedures as they relate to administrative penalties.
• Ability to demonstrate the Region’s corporate core competencies.

Please apply online by 5:00PM EST of the closing date indicated above.

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email [email protected] or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.